Customer Contact Services has been answering the phone for businesses since 1972. We run a 24/7/365 contact center serving healthcare organizations, home services companies, legal practices, and property managers across the country. Six-time Inc. 5000 honoree, 20 million+ calls handled, 5,000+ clients served. We're growing, and we're building our outbound sales engine in-house.
The Role
You'll be one of the first dedicated SDRs at CCS, which means you're not inheriting a playbook — you're helping build one. Your job is simple to describe and hard to do well: find the right prospects, start conversations, and book qualified meetings for our sales team.
You'll own a defined vertical and territory (for example, physician groups in the Minneapolis area, or restoration and roofing companies in Texas and Alabama), work a curated prospect list, and run outreach across phone, email, and LinkedIn.
What You'll Do-
Prospect and build targeted lead lists using Apollo
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Run multi-touch outreach sequences: cold calls, emails, and LinkedIn
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Qualify prospects against our ideal customer profile and book meetings for the sales team
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Hit a clear, measurable goal: booked meetings that actually happen
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Log activity and keep clean pipeline data
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Feed what you learn back into the playbook: which messages land, which objections come up, which lists convert
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Work directly with the CEO and sales team, not through layers of management
What Success Looks Like-
You book qualified meetings, defined as a meeting that is both booked and attended by the prospect
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Your meetings convert because you qualified honestly, not just to hit a number
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By 90 days, you know your vertical cold: who buys, why they buy, and what they object to
Who We're Looking For
Experience selling is a plus, not a requirement. We care more about the raw material:
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Drive. You want to sell. You see cold outreach as a challenge, not a chore. Rejection doesn't dent you, it fuels you.
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Phone comfort. You'd rather pick up the phone than hide behind email. Bonus if you've done any phone-heavy work: sales, recruiting, fundraising, customer service, collections, restaurant or retail work with real customer pressure.
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Coachability. You take feedback, apply it fast, and ask for more.
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Curiosity. You want to understand the businesses you're calling, not just read a script at them.
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Organization. You can manage a list of hundreds of prospects without letting things slip.
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Grit. Outbound is a numbers game with a long feedback loop. You keep swinging.
Nice to have, not required:
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1+ year in an SDR, BDR, inside sales, or phone-based role
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Familiarity with Apollo, HubSpot, Salesforce, or similar tools
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Exposure to healthcare, home services, or B2B services
Why This Role-
Ground-floor seat in a new outbound program at a 50-year-old company with real customer proof: referenceable clients in every vertical you'll be calling into
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Direct access to leadership; your ideas shape the playbook
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Clear, transparent comp: base salary plus tiered per-meeting bonuses
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A defined path: SDRs who perform here are the natural pipeline into full-cycle sales roles
Compensation & Benefits-
$20.00 per hour during your first 90 days (training and ramp period)
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$50,000 to $58,000 annual base salary upon successful completion of defined ramp performance goals
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Tiered per-meeting bonuses from day one, uncapped: your rate per meeting increases as monthly volume climbs
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Full-time, 40 hours per week, onsite at our Minnetonka, MN office during the ramp period, with a hybrid option available after 90 days based on performance.
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Medical insurance
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Dental and Vision insurance
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401k matching
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Paid time off
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Life insurance
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Paid company observed Holidays
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Advancement opportunities
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