The Shift Manager is responsible for leading restaurant operations during assigned shifts while ensuring excellent guest service, food quality, cleanliness, and team performance. This role serves as the on-duty leader, supporting daily execution, coaching team members, and maintaining Buffalo Wild Wings brand standards.
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Lead and supervise all restaurant operations during assigned shifts
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Ensure timely, accurate order fulfillment and outstanding guest service
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Manage team member performance, including direction, coaching, and accountability
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Oversee food preparation, cooking, and execution in accordance with brand standards
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Ensure all food safety, sanitation, and cleanliness standards are consistently met
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Complete opening and closing procedures, including cash handling and system checks
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Monitor and control labor deployment to meet business needs
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Assist with inventory management, stocking, and waste control
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Address guest concerns professionally and resolve issues in real time
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Ensure employee meals and purchases are properly rung in and tracked
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Maintain a clean, safe, and organized work environment
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Execute directives, tasks, and initiatives as assigned by upper management
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Previous restaurant or quick-service leadership experience preferred
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Strong leadership, communication, and problem-solving skills
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Ability to lead in a fast-paced environment
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Knowledge of food safety and sanitation practices (ServSafe preferred)
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Ability to stand for extended periods and perform physical tasks
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Flexible availability, including nights, weekends, and holidays
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Competitive pay with growth potential
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Leadership development and advancement opportunities
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Structured systems and support
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A performance-driven, team-oriented work culture
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Extensive Food Knowledge, and abilityto remeber and recall ingredients and dishes to make.
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Great Leadership Skills
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Familiarity with restaurants management software
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Demonstrated ability to coordinate a stafff
