At Live Oak IT Partners, we believe in leveraging the strengths of our team to enhance client relationships and ensure business growth. Our sales team is not only responsible for bringing in new business but also plays a critical role in fostering long-term client relationships by serving as Account Managers. This dual role aligns with our commitment to providing exceptional service and building lasting partnerships with our customers.
Key Responsibilities
1. Sales and Business Development
· Generate New Business: Proactively identify and pursue new client opportunities to expand Live Oak IT Partners' customer base.
· TSL inbound leads – missing, leads from Marketing engine
· Client Onboarding: Collaborate with the onboarding team under Customer Experience to ensure a smooth transition for new clients, aligning with company processes and goals.
· Revenue Growth: Work with leadership to identify upsell and cross-sell opportunities, leveraging insights from Strategic Business Reviews (SBRs) and customer interactions.
2. Account Management
· Client Relationship Management: Act as the primary point of contact for assigned accounts, addressing client concerns and ensuring high levels of satisfaction and retention.
· Strategic Business Reviews (SBRs): Occasionally join vCIO-led SBRs to gain deeper insights into client needs, provide input on account strategy, and identify potential sales opportunities.
· Proactive Communication: Regularly check in with clients to gather feedback, share updates, and strengthen relationships, ensuring alignment with Live Oak IT Partners' strategic objectives.
3. Collaboration Across Departments
· vCIO Team Collaboration: Work closely with the vCIO team to understand client roadmaps and priorities, ensuring sales efforts align with strategic IT initiatives.
· Proactive Services and PMO Alignment: Coordinate with the PMO and Proactive Services teams to ensure proposed solutions are realistic, timely, and deliverable.
· Leadership Engagement: Participate in key leadership discussions when major account changes, escalations, or new opportunities arise.
4. Strategic Insights
· Customer Advocacy: Represent the client's voice within internal discussions, ensuring their needs are prioritized and their expectations managed effectively.
· Market Intelligence: Share insights gained from client interactions and market research with leadership and the strategy team to support company growth initiatives.
Expectations and Success Metrics
· Client Retention and Satisfaction: Maintain a high client retention rate through proactive engagement and strong relationship management.
· Revenue Growth: Contribute to upselling and cross-selling efforts, increasing client lifetime value.
· Participation in Strategic Initiatives: Attend and contribute to SBRs and other strategic meetings, offering actionable insights and fostering collaboration.
· Collaboration: Demonstrate effective communication and teamwork with all departments to ensure seamless service delivery.
Benefits of the Dual Role
· Stronger Client Relationships: Combining sales and account management allows for continuity in client interactions and a deeper understanding of their business needs.
· Enhanced Strategic Alignment: Active participation in SBRs and collaboration with internal teams ensures sales efforts align with the company's strategic objectives.
· Opportunities for Growth: By maintaining close relationships with clients, the salesperson can identify new opportunities, increasing revenue while reinforcing the company’s reputation as a trusted partner.
This hybrid role reflects Live Oak IT Partners’ emphasis on teamwork, strategy, and client-centric service, ensuring all departments work together to drive business success.
Compensation: Base Salary $75k plus commission ( OTE $90K to $100k )
Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- This is a hybrid position; however, we are specifically seeking candidates located in Austin, Dallas, or Houston, Texas. Are you currently residing in any of these locations?
Experience:
- B2B sales: 3 years (Required)
- Sales Hunter: 3 years (Preferred)
- Account management: 3 years (Preferred)
Work Location: Hybrid remote in Austin, TX 78745
