At Utah Valley University, you'll play a vital role in supporting the technology needs of students, faculty, staff, and community members while serving as a professional representative of the university. Working the 12:30 pm to 6:00 pm shift, you'll be a key member of the Enterprise Service Desk team, providing first-tier technical support through a variety of service channels. This position offers the opportunity to develop and strengthen customer service, troubleshooting, and IT support skills while helping users resolve issues and access the resources they need to succeed.
In this role, you'll gain hands-on experience with service desk operations, incident and request management, and information security best practices in a collaborative and supportive environment. You'll be responsible for responding to, documenting, escalating, and resolving technical issues while maintaining professionalism and confidentiality. Ideal for someone who enjoys problem-solving and helping others, this position provides meaningful work, valuable technical experience, and the opportunity to make a direct impact on the daily success of the UVU community during a consistent afternoon schedule.
