Join Our Team!
We're looking for an energetic, customer-focused team member who is passionate about helping people and ensuring every customer leaves with an exceptional experience. This position serves as a Backup Service Writer while also playing a key role in our vehicle delivery process by ensuring every vehicle is clean, inspected, and ready before it leaves the shop.
If you enjoy working with people, have some automotive knowledge, take pride in attention to detail, and like being part of a team, we'd love to meet you!
ResponsibilitiesCustomer Service
- Welcome every customer with enthusiasm, professionalism, and respect.
- Greet customers within 3 seconds of entering the building—even if it's simply to acknowledge them and let them know you'll be right with them.
- Answer phone calls with a positive attitude, ensuring customers can "hear your smile."
- Assist as a Backup Service Writer by helping customers at the counter, scheduling appointments, writing repair orders, and supporting the service advisors during busy periods or when coverage is needed.
- Listen carefully to customer concerns and accurately document their vehicle needs.
- Clearly explain recommended services so customers understand what they're paying for and why.
- Keep customers informed throughout the repair process.
- Deliver an outstanding customer experience from check-in to vehicle pickup.
Vehicle Quality & Delivery
- Perform a final quality inspection on every vehicle before delivery to ensure all repairs have been completed and the vehicle is ready for the customer.
- Clean and prepare customer vehicles prior to pickup, including wiping down interiors, washing windows as needed, and ensuring the vehicle is presented professionally.
- Verify that no tools, parts, or shop materials have been left in the vehicle.
- Ensure every vehicle leaves the shop looking its best and meets our quality standards.
Shop Appearance
- Help maintain a clean, organized, and welcoming facility, including:
- Keeping the front office clean and presentable.
- Supporting a clean and safe shop environment.
- Ensuring the storefront and exterior areas remain neat and inviting.
Qualifications
- Outstanding customer service and communication skills.
- Enjoy working with people and building relationships.
- Basic automotive knowledge preferred.
- Previous automotive service advisor or customer service experience is a plus, but we're willing to train the right person.
- Strong attention to detail and pride in delivering quality work.
- Positive attitude and willingness to learn.
- Strong organizational and multitasking skills.
- Reliable, dependable, and a team player.
- Ability to work Saturdays.
Schedule
- Full-time
- Typically Tuesday through Saturday
- 8-hour shifts
- Rotating schedule as needed
Benefits
- Paid time off
- Employee discounts
- Flexible scheduling
- Professional development and training opportunities
Work Location: In person
If you enjoy helping people, take pride in quality workmanship, and want to play an important role in making sure every customer leaves happy with both their experience and their vehicle, we'd love to hear from you!
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
- Rotating shift
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person
