Description:
Brueckner Group USA is looking for a Field Service Technician / Engineer to join our Packaging Division in Dover, NH. The Service Technician’s / Engineer’s role is to provide customer support in the installation, operation, training and maintenance of Kiefel packaging equipment through dialogue, diagnostics, troubleshooting, repair and spare parts sales.
Duties & Responsibilities include but are not limited to
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Respond to incoming customer calls for service and spare parts
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Maintain and operate lab machines for customer and internal trials
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Create machine recipes for new tooling and debug Process
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Provide support for machine installation and machine retrofits
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Provide training to our customers on Process, Maintenance, and machine operation
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Provide technical support to our customers at both their sites and remotely
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Provide machine startup and commissioning after installation
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Handle machine acceptance both at the Factory and at the customer site
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Travel as necessary and required to meet customers schedule (up to 75%)
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Provide internal Sales support
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Prepare and submit all necessary paperwork as required for expenses, travel, and service reports on a timely basis
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Serve as ambassador for BGU while interacting with customers
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Proactively contact current customers to promote spare parts and service sales
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Job requires mechanical and electrical duties
Requirements:
- Hands-on experience operating packaging thermoforming machinery a plus
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Process knowledge of packaging thermoforming machinery a plus
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Solid Electrical and mechanical knowledge
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Must work well in a team environment and independently
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Must learn quickly and be able to hone-in troubleshooting skills in a dynamic environment
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Engineering degree or equivalent work experience
