Neuropax Clinic
Revenue Cycle Management Team Member – Focus: Collections
STL Plastic & Hand Surgery, Inc d/b/a Neuropax Clinic is adding a full-time position to work with our RCM team focusing on collections.
Neuropax Clinic is a privately-owned leader for Chronic Nerve Pain Surgery following operations, accidents and injury. We diagnose and treat patients suffering from nerve compression, post-herpetic neuralgia (PHN), abdominal cutaneous nerve entrapment syndrome (ACNES), diabetic neuropathy (DN), migraine / occipital neuralgia, and chronic pain after falls, car accidents, and surgery.
We are seeking a motivated, energetic, positive, focused and detailed individual to join our team.
Primary Responsibilities for RCM/ Collections
Collection Responsibilities including but not limited to:
· Insurance Payor and Patient contact – Proactively reaching out to Insurance Payors and patients to diligently work outstanding balances while leveraging all available communication options: phone, mail, fax and email.
· Account monitoring - Regularly reviewing accounts to identify overdue balances and prioritize collection efforts based on aging criteria.
· Debt collection escalation - Following established protocols to escalate delinquent accounts to appropriate collection agencies.
· Dispute resolution - Investigating and resolving billing disputes with patients and insurance companies, including working with coders and Providers to address coding errors or claim rejections.
· Reporting and analysis- Generating reports on collection performance metrics, identifying trends, and proposing strategies to improve collection rates.
GENERAL RESPONSIBILITIES AND QUALIFICATIONS
General responsibilities include:
· Working directly with RCM team members, Practice manager and clinical staff on collections, appeals, and denials from insurance payors
· Preparing reports as requested
· Supporting the Practice with non-clinical administrative needs specific to data entry of lien information and as required on an exception basis
Qualifications Requirements
· Commitment to a high level of customer service
· Solid basic mathematical skills
· Strong oral and written communication skills
· Proficient in Microsoft Excel, Word & Outlook
· Able to work independently and with a team
· Focus on details, accuracy and timeliness
Helpful but not required:
· Experience working with electronic medical record systems (Neuropax uses the Athena system)
· Working knowledge of medical jargon and anatomy
· Experience working on a revenue cycle management team and specifically in collections
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Compensation will be commensurate based on experience and qualifications. The position is paid at an hourly rate with full-time (40 hours/week) work and is eligible for benefits, including healthcare and other benefits provided to full-time employees.
If you qualify for this role, are truly interested and believe you will be a strong addition to our team in performing the responsibilities outlined herein, please respond with your resume and we will contact you in the order received.
Neuropax Clinic is an equal opportunity employer.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
