The Opportunity:
We are looking for a highly analytical and detail-oriented Research Specialist to join our team. This role requires a sharp eye for accuracy, strong investigative skills, and the ability to manage complex workflows with efficiency and precision. You’ll be responsible for conducting in-depth research, handling a high volume of outbound calls, and ensuring all documentation is thorough and reliable.
Success in this role requires more than just technical skill—it demands adaptability, focus, and a commitment to continuous improvement. We operate in a fast-paced, performance-driven environment where challenges are met with determination and solutions are executed with speed and accuracy. Clear communication and a service-first mindset are essential, as we prioritize professionalism, integrity, and the success of both our team and the company.
If you take pride in delivering quality work, staying flexible in a dynamic environment, and contributing to a high-performing team, we’d love to hear from you.
Key Responsibilities:
- Manage and prioritize assigned cases based on various factors to ensure timely completion.
- Conduct research and outreach to verify case details through a high volume of outbound calls.
- Accurately document findings, maintaining consistency with company standards.
- Maintain open communication with team members and leadership regarding case progress.
- Consistently meet daily performance metrics related to research accuracy, call volume, and case resolution.
- Perform additional tasks assigned to support the research process.
Qualifications & Skills:
- Ability to adapt to evolving priorities and handle priority cases effectively.
- Comfortable making high volumes of outbound calls as part of daily tasks.
- Excellent communication and research skills.
- Ability to work efficiently in a fast-paced, deadline-driven environment.
- High attention to detail with the ability to review and correct errors accurately.
- Strong organizational and time management skills.
- Willingness to learn and work with JIRA and other relevant tools.
If you want a chance to make a meaningful impact by ensuring accurate research and verification, or if you are a proactive problem solver with strong research and communication skills, we encourage you to apply today!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We participate in E-Verify to confirm the identity and employment eligibility of all new hires.
As part of our hiring process, we conduct pre-employment background checks on final candidates. Prior to initiating the background check, we will request your authorization. All information collected will remain confidential and comply with applicable laws.
Job Type: Full-time
Pay: $24.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
