Position Overview
We are seeking a detail-oriented and proactive Billing Specialist & Administrative Assistant to support our billing operations while assisting with general administrative responsibilities. The ideal candidate will have strong attention to detail, excellent organizational skills, and the ability to investigate and resolve denials and overdue payments.
This position requires someone who does more than simply submit claims and post payments. The Billing Specialist should be comfortable questioning why the organization has not been paid, identifying the reason for non-payment, and taking appropriate steps to resolve outstanding balances.
Key ResponsibilitiesBilling & Accounts Receivable
- Prepare, submit, and follow up on invoices, claims, and other billing submissions.
- Monitor outstanding accounts and maintain accurate accounts receivable records.
- Review unpaid, denied, or rejected claims and determine the reason for non-payment.
- Proactively investigate issues such as incorrect billing information, missing documentation, coding errors, authorization issues, eligibility problems, or payer denials.
- Ask questions and investigate why the organization was not paid rather than simply accepting a denial or unpaid balance.
- Contact insurance companies, payers, clients, and other parties as necessary to resolve payment issues.
- Follow up consistently on outstanding balances and document all collection and follow-up activity.
- Submit corrected claims, appeals, reconsiderations, or additional documentation when appropriate.
- Identify recurring billing and payment issues and bring them to management's attention.
- Reconcile payments, adjustments, denials, and outstanding balances.
- Maintain accurate and up-to-date billing records and reports.
- Assist with month-end billing and accounts receivable reporting.
Administrative Support
- Provide general administrative support to management and the organization.
- Maintain organized electronic and physical files and records.
- Assist with data entry, document preparation, correspondence, and reporting.
- Manage routine office communications, including emails and phone calls.
- Schedule meetings, maintain calendars, and assist with other administrative tasks as needed.
- Help maintain office organization and ensure important documentation is properly filed.
- Provide additional administrative support to various departments as needed.
Qualifications
- Previous experience in medical, healthcare, insurance, or general billing preferred.
- Strong understanding of billing, accounts receivable, payment posting, and collections processes.
- Experience working with insurance companies or third-party payers is a plus.
- Strong analytical and problem-solving skills.
- Must be comfortable questioning why a payment was not received and taking the initiative to investigate and resolve the issue.
- Excellent attention to detail and accuracy.
- Strong written and verbal communication skills.
- Ability to make professional follow-up calls and communicate effectively with payers and other stakeholders.
- Strong organizational and time-management skills.
- Proficiency with Microsoft Office, email, spreadsheets, and billing software.
- Ability to work independently while also collaborating effectively with the team.
- Ability to prioritize multiple tasks and meet deadlines.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
Work Location: Hybrid remote in Chelmsford, MA 01824
