In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Knowledge of principles, practices and procedures of the California Workers’ Compensation System and Appeals Board.
• Knowledge of Workers’ Compensation Laws of California (Labor Code), regulations, and leading court decisions relating to workers’ compensation coverage, insurance, rights to benefits, rules of practice.
• Knowledge of Workers’ compensation claims adjusting.
• Knowledge of the schedule of rating of permanent impairment under the American Medical Association (AMA) Guides, 5th edition.
• Knowledge of medical and anatomical terminology; Medical Treatment Utilization Schedule (MTUS) or other evidenced-based medical treatment guidelines.
• Knowledge of Microsoft Word, Excel, Outlook and other software applications.
• Knowledge of forms used at the Workers’ Compensation Appeals Board.
• Knowledge of the purpose of the Workers’ compensation Appeals Board and Division of Workers’ Compensation.
• Collecting, analyzing and organizing documents and information.
• Time management including assignment completion and attention to details.
• Oral communication and effective writing skills including spelling and grammar.
• Quality customer service including dealing with frustrated and angry individuals.
• Basic Arithmetic.
• Effective listening skills.
• Patience.
• Ability to interpret, analyze, and summarize written documents including medical reports, fact situations, and workers’ compensation laws and rules.
• Ability to communicate effectively including using simple terminology whenever possible, orally and in writing, in explaining technical or legal matters.
• Ability to analyze, organize and prioritize work according to the situation, work well under pressure, meet deadlines and prepare clear, complete and concise reports.
• Ability to maintain effective interpersonal relationships including dealing with angry and frustrated individuals with professional composure and demeanor.
• Ability to apply appropriate statutes, procedures and regulations in mediating issues in dispute and issuing recommendations.
• Ability to learn computer system/software currently in use by the Division.
• Ability to work in a busy office environment for an eight hour work day.
