What We’re Looking For:
- Proven ability to counsel, problem-solve, and negotiate effectively with confidence and professionalism
- Excellent verbal communication and active listening skills
- Strong attention to detail and accuracy in documentation and record-keeping
- Ability to adapt to changing priorities and work in a fast-paced, goal-oriented environment
- Courteous, empathetic, and positive attitude when dealing with challenging conversations
- Previous experience in collections, loan servicing, or customer support is preferred but not required
- Strong suit basic mathematical proficiency
- 1 year of customer service experience preferred
- Proficiency with computer systems and Microsoft suite, with the ability to navigate multiple systems
Culture & Mindset
We’re looking for people who care deeply about delivering strong outcomes for customers and supporting their teammates. LendKey was recognized as a 2026 Cincinnati Top Workplace by The Cincinnati Enquirer based on employee feedback.
You’ll be successful here if you align with how we work:
- Truthful – act with honesty and integrity
- Helpful – support teammates, clients, and customers
- Present – show up engaged, accountable, and committed
- Driven – motivated to make an impact
- Diligent – thoughtful, detail-oriented, and reliable
What We Do:
LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment.
For financial institutions, LendKey provides turnkey solutions that include:
- End-to-end loan origination and servicing expertise
- Seamless access to a national network of lending partners
- Advanced risk mitigation and compliance support
- Opportunities to efficiently deploy capital and diversify portfolios
For borrowers, LendKey delivers:
- Access to affordable, competitive student loan products from trusted local lenders
- A simple, transparent digital application and servicing experience
- The benefits of community-focused lending with the convenience of modern technology
LendKey’s network lending model empowers both lenders and borrowers, bridging the gap between local values and national reach.
LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at [email protected]. Visit Lendkey.com for more information. 