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Senior Account Executive, CRM, long-term contract

INNOCEAN -
Huntington Beach, CA

Job Details

Contract
$80,000 - $90,000 a year

Benefits

Health insurance
401(k) matching
Paid sick time

Qualifications

Marketing project management
Fiscal management
Customer relationship building
Managing marketing project budgets
Client rapport building
Presentations for conferences or internal meetings
Microsoft Office
Client management
Leading team collaboration initiatives
Managing projects
CRM system proficiency
Project resource management
Marketing agency experience
Team motivation (leadership skill)
Program budgeting
Stakeholder relationship building
Analytics
Marketing campaign budget management

Full Job Description

INNOCEAN USA, a full-service advertising agency located in Huntington Beach, CA is looking for a Senior Account Executive to join our CRM team!

We don't just look for fresh talent; we look for fresh thinkers!

This is a long-term, on-going contract role with access to benefits!

We are a hybrid workplace, x3 days week in-office. Local candidates only.

The CRM Sr. Account Executive is primarily responsible for managing Genesis day-to-day marketing deliverables to ensure client expectations are met at a customer engagement marketing agency.

Must have the ability to manage multiple projects on their own. Project management skills and creative process are second nature to Account Executives. Through the application of their project management and CRM skills, they are responsible to meet client deliverables.

DUTIES AND RESPONSIBILITIES

Relationship Management & Thought Leadership

Serve as day-to-day liaison within the agency and with daily client contacts to manage assigned deliverables
Support Account Director and/or Supervisor to implement strategic direction for designated clients, including annual planning in the form of:
- Strategic direction
- Creative development
- Delivering campaign and program results
Working with strategic resource to deliver relevant analysis
Preparation of meeting materials to include but not limited to presentation management, content development and consolidation
Understand the client brand and creative direction to enable accurate communication within the agency to ensure on-brand creative executions in support of results-driven CRM
Foster strong relationships with key client and agency personnel
Ensure communication clarity, internally and to the client
Participate in the development of sound strategic recommendations based on clear understanding of client’s business to include but not limited to:
- Competitive monitoring
- Industry knowledge
- Client objectives

Operational Knowledge & Execution

Delivery of assigned projects including but not limited to creative development for direct mail, e-mails, and other CRM projects
Coordinate work between the various departments of Innocean, and client team members on all aspects of multiple simultaneous projects
Contribute to master specification development, program plans, and effectively deliver those internally and to the client
Generate detailed project schedules to manage and ensure on-time deliverables
Support Account Director and/or Supervisor to author, constructively edit, review and maintain documentation such as POVs, strategy briefs, master specifications, media plans/presentations, client memos, estimates, change orders, timelines and status reports
Learn and utilize all agency processes including but not limited to software tools
Prioritize simultaneous projects for self and team
Ensure accuracy and quality of all projects and documentation as related
Prepare project status reports and hold project status meetings with internal and external teams
Gain support and commitment from other departments and team members
Travel to clients is mandatory, but reimbursable

Financial Management

Support Account Director and/or Supervisor in developing, monitoring and maintaining annual budgets in support of individual campaigns or overall client relationship
Support Account Director and/or Supervisor in managing and monitoring client contract compliance and reconciliations
Track all categories of spending for projects and ensure projects are delivered within the approved budget for the purposes of annual budgeting efforts

REQUIREMENTS

4 years advertising agency experience
CRM experience REQUIRED
Salesforce experience PREFERRED
Excellent working knowledge of MS Office
Must be able to buid productive relationships with clients and agency team members
Solid written and oral presentation skills required
Excellent project management and ability to provide team leadership and strategic direction to diverse, multi-location groups and partner agencies
Flexible and accepting of ever-changing needs
Multi-tasking and ability to prioritize is a must
Strong analytic ability to interpret campaign results and apply to future recommendations
Experience managing client budgets, billing, timelines and other client fiscal management
Ability to inspire the talent and creativity of team members and direct reports

BENEFITS

Access to our health benefits after 91 days
Paid sick days
401k match
On-site Barista
Beautiful campus across from the Pacific Ocean

The salary range for this role is $80,000 - $90,000. Pay is dependent upon several factors including but not limited to: client, experience, training and/or transferable skills.

Who are we? We are a global brand growth company, independent in spirit, built on one belief: if it doesn’t move people, it won’t move business. So, we go where others don’t. Deep inside human life. Closer to what people think, feel, value, and do. We’ve built the tools and methods to get there and stay there. The closeness is our advantage. That’s where momentum and growth live.

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