Bonus
Cervello-Wellness is seeking a compassionate, highly organized Medical Office Administrator (Bilingual English/Spanish) to support daily operations at our outpatient mental health clinic. This role ensures a smooth patient experience, supports providers, and maintains compliance with HIPAA and behavioral health privacy standards.
Key Responsibilities
Greet and support patients with professionalism and empathy
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Schedule intakes, therapy, med management, and follow-ups (in-person + telehealth)
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Manage phones, emails, and portal messages; route concerns appropriately
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Maintain accurate EHR documentation (intake forms, consents, ROI, demographics, insurance)
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Verify insurance eligibility, support authorizations/referrals, collect copays/balances
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Track cancellations/no-shows, manage waitlists, and coordinate provider calendars
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Assist with office operations, supply ordering, and administrative support for clinicians
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Follow clinic safety/crisis-routing protocols (non-clinical) and maintain confidentiality
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Requirements
- Bilingual (English/Spanish) required
- Minimum 5 years of experience in a medical or mental health office setting
Strong scheduling, customer service, and data accuracy skills
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- Comfortable with EHR/EMR systems, phone systems, and basic telehealth troubleshooting
