Main responsibilities
- Help on hiring and training new and current sales associates.
- Keep track of inventory levels and order accordingly.
- Manage and motivate the sales team to achieve the sales objective and results.
- Track the progress of weekly, monthly, quarterly and annual objectives.
- Encourage customer loyalty.
- Ensure the upkeep, maintenance, and presentation of the kiosks.
- Ensure company policies are followed.
- Ensure that health, safety, and security rules are followed. Communicating and/or responding to risks/threats to the company and the safety of the team or client(s), communicating professionally and with positive content to encourage inclusiveness and sharing of ideas/concerns
- Resolve customer issues to their overall satisfaction.
- Coach employees in areas of improvement utilizing Emotional Intelligence/Empathy to resolve issues or employ Change Management, delegating tasks.
- Assist on engaging possible corporate clients.
- Physical ability to carry out the essential functions of the job, including stocking shelves, ringing sales, standing or walking the entire shift.
- Schedule flexibility, with the ability to work nights, weekends and some holidays to meet the needs of the business
- Highly dependable, responsible, and organized. Lateness and unexcused absences are not an issue and the team can count on you to see tasks through to completion in a timely manner and/or "on time" where timelines are set. You have great organization skills and can easily "pick up where you left off" where other tasks/priorities pop up.
- Communicate clearly, professionally, and with respect at all levels of the store and company. This includes being able to listen and show restraint (not communicate) in difficult interactions, allowing empathy, strategy, and calm to prevail over reaction or emotional responses. Your overall demeanor is consistent and a calming/reassuring influence in the store.
La Maison Du Chocolat is a renowned French Luxury Chocolatier, founded by Robert Linxe in 1977 in Paris. With over 40 years of excellence, La Maison Du Chocolat operates in four countries with more than 30 boutiques, Ecommerce, and a comprehensive Corporate Sales program. To enhance the company's presence and ensure continuous engagement, La Maison du Chocolat USA is seeking a dedicated Boutique Assistant Manager to help us and the Manager to expand to the Boston, MA area.
Savencia is an international, family-based and independent food group infused with strong corporate values and a vocation: “Leading the way to better food”. With more than 26,000 employees in 38 countries, Savencia develops innovative products of high quality that are mainly commercialized in Retail and Food Service.
Groupe SAVENCIA consists of two entities: SAVENCIA Fromage & Dairy, a major player in processing milk and the world’s #5 cheese manufacturer with strong brands, and SAVENCIA Gourmet, an international player in Premium Food Service, also presents in retailing and shops and specialized in sweet gastronomy / chocolate, charcuterie and seafood brands.
To know more: https://www.savencia.com/
