About the Role
As a Field Service Maintenance Specialist, you will serve as a critical technical resource, ensuring the operational reliability of complex medical systems within hospital environments. You will leverage your mechanical expertise to troubleshoot, repair, and maintain essential equipment, directly impacting patient safety and facility efficiency through your independent, field-based work.
Responsibilities-
Execute comprehensive diagnostic, repair, and preventive maintenance procedures on a wide range of medical systems and related components.
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Manage your daily service schedule autonomously, prioritizing urgent customer needs to ensure high equipment uptime and regulatory compliance.
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Collaborate with technical support and engineering teams to resolve complex malfunctions and document all service activities in digital management platforms.
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Act as a primary point of contact for clients, providing clear repair options and identifying opportunities to enhance the customer experience.
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Coordinate with internal sales partners to identify and report potential service or equipment upgrade opportunities within your assigned territory.
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Maintain high standards of safety and operational excellence while traveling to various client sites in a company-provided vehicle.
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High School Diploma or GED with at least 4 years of professional experience, including 2 years in a technical or mechanical capacity.
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Proven ability to troubleshoot and repair mechanical, electrical, or complex industrial systems.
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Valid driver’s license with a clean driving record and the ability to meet strict vendor credentialing requirements.
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Strong interpersonal skills with the ability to communicate effectively with customers and cross-functional teams.
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Proficiency with basic computer systems, mobile applications, and digital data entry.
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Associate degree or specialized certifications in a technical, mechanical, or electrical field.
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Previous experience in medical device maintenance, HVAC, or industrial equipment repair.
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Military technical training or experience with complex field-service environments.
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Demonstrated success in managing customer relationships and field-based service schedules.
