Role Overview We are seeking a highly experienced Senior Managed File Transfer (MFT) Engineer / System Analyst III to support and enhance enterprise MFT platforms within a large-scale environment, with a strong focus on driving AI adoption and implementation, delivering platform enhancements, advancing automation, and enabling smarter operational support. This role is focused primarily on engineering, platform enhancements, automation, and ongoing project initiatives, with limited operational responsibilities. The environment leverages IBM’s Sterling ecosystem, including Sterling File Gateway (SFG) and IBM Connect:Direct, and requires deep technical expertise to design, optimize, and automate secure file transfer solutions. Primary production monitoring and Level 1 / Level 2 support are handled by an offshore support team; this role acts as an L3 escalation point when required. Key Responsibilities Design, implement, and enhance enterprise Managed File Transfer (MFT) solutions using IBM Sterling platforms Provide Level 3 (L3) on‑call and escalation support for production issues when escalated beyond offshore support teams Focus on engineering initiatives, including: Platform enhancements and optimization Automation of MFT processes, monitoring, recovery, and alerting Support for ongoing and new MFT‑related projects Support and administer IBM Sterling technologies, including: Sterling File Gateway (SFG) Sterling Secure Proxy (SSP) Sterling External Authentication Server (SEAS) Sterling B2B Integrator (B2Bi) IBM Connect:Direct Analyze current systems and workflows to identify gaps, performance issues, and automation opportunities Perform impact and gap analysis, designing and implementing configuration changes, integrations, or system improvements Collaborate with application teams, infrastructure, security, and business stakeholders to gather requirements and deliver solutions Develop and maintain technical artifacts, including: Integration and interface specifications Test plans and deployment strategies Support, operational, and design documentation Act as a subject matter expert, providing guidance on secure file transfer architecture and best practices On‑Call & Support Model Day‑to‑day production monitoring and support are handled by an offshore operations team This role participates in the on‑call rotation only as an L3 escalation engineer On‑call responsibilities focus on complex technical issues, root cause analysis, and permanent fixes, not routine operational support Required Qualifications 7+ years of experience supporting enterprise integration or application platforms Strong hands‑on experience with IBM Sterling MFT, especially Sterling File Gateway (SFG) and Connect:Direct (required) Proven ability to design and deliver engineering enhancements, automation, and reliability improvements in MFT environments Experience evaluating existing integration systems and recommending improvements to stability, scalability, and workflow efficiency Hands‑on experience or strong interest in AI adoption and implementation, including: Applying AI/ML or intelligent automation to integration platforms, monitoring, alerting, and incident analysis Using AI‑driven tools to improve operational efficiency, proactive issue detection, and root cause analysis Strong documentation, analytical, and problem‑solving skills Ability to work effectively with distributed and remote teams
