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Proctor

Job Details

DUTIES & RESPONSIBILITIES

Maintain computer testing room(s)
- Prepare room in advance of scheduled exams
- Monitor computers; assure operational status; troubleshoot common problems
- Restore testing area to its previous arrangement prior to exiting following exams
Manage test scheduling and related procedures
- Apply technical knowledge and skills for problem solving, trouble shooting and continuous improvement of process and procedures related to delivery of the online nursing program
- Develop exam schedule
Proctor computer-based exams
- Validate appropriate identification as necessary for admission to exam
- Help students log in to necessary exam
- Troubleshoot testing issues as necessary
- Monitor exam process and progress
- Enforce all rules and regulations as necessary
- Follow established protocol for integrity breaches
Provide technical assistance
- Maintain and update knowledge of current operating technology
Provide administrative support
- Perform various tasks, assignments, and projects as directed by site and nursing administration
- Perform additional duties as requested by nursing faculty
- Maintain and manage individual and group scheduling and calendars
- Manage phone calls, both incoming and outgoing
- Perform inventory control and purchase supplies and equipment for site

EDUCATION, EXPERIENCE & QUALIFICATIONS

Competencies

Excellent teamwork, communication, and organizational skills; positive attitude required
Holds high degree of integrity, professionalism and confidentiality
Expertise in Microsoft Office Suite, Windows applications, internet and email
Must be able to collaborate well with others
Self-directed personality with the ability to adapt to changing needs and priorities on a daily basis
Ability to perform multiple tasks efficiently and effectively; ability to learn quickly
Ability to follow established procedures and protocols
Ability to maintain a controlled environment when computer and exam issues occur
Must have strong customer service skills
Must be prompt and have a sense of time limits

Experience with MS Office software and Windows environments
Experience in a higher education environment is strongly preferred, but not required
Experience with Learning Management (LMS) and Learning Content Management Systems (LCMS) is strongly preferred, but not required

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