Job Title: Claims Training Lead
FLSA Status: Exempt
Job Family: Claims
Department: Casualty Claims
Location: Corporate Office (Fort Wayne, IN)
JOB SUMMARY
Responsible for designing, implementing, and managing training programs within the claims department. Serves as a key resource in developing claims staff, enhancing departmental processes, and ensuring continuous professional development. Collaborates with claims leadership to identify training needs, improve efficiencies, and drive innovation in training methodologies.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Develop, implement, and oversee the department's training program, including scheduling, curriculum design, and training module deployment.
- Manage and maintain department training resources, including the creation, revision, and enhancement of instructional materials.
- Serve as a mentor and primary resource for new claims employees, facilitating their integration and fostering connections within the department.
- Lead and facilitate training sessions for both new hires and existing staff, ensuring alignment with departmental and company objectives.
- Partner with claims managers to assess training needs, develop targeted learning opportunities, and enhance employee performance.
- Coordinate and oversee continuing education initiatives for claims staff, ensuring compliance with industry standards and best practices.
- Analyze and refine claims processes and procedures, driving efficiencies and ensuring effective implementation across the department.
- Identify and address operational challenges, leveraging data analysis and problem-solving skills to recommend and implement improvements.
- Stay informed on emerging technologies relevant to claims operations and training methodologies, ensuring the department remains at the forefront of industry advancements.
- Provide leadership and support to claims adjusters by offering guidance and expertise in claims as needed.
- Communicate updates and progress on training initiatives and departmental projects to claims leadership and key stakeholders.
- Actively participate in discussions and decision-making through regular departmental and interdepartmental meetings.
- Lead and execute special projects as assigned, ensuring timely and effective completion.
- Complete other projects as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Must have strong organizational skills, communication skills, analytical skills, and collaborative skills.
- Must demonstrate a thorough understanding of claims systems, processes, workflows, principles, and practices.
- Must possess strong time management skills and be able to work in a fluid environment.
- Must be able to effectively prioritize tasks and manage deadlines.
- Must be able to focus on assigned tasks for prolonged periods.
- Must be able to make independent decisions and follow directions.
- Must be able to train others on departmental policies and procedures.
- Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.
EDUCATION AND/OR EXPERIENCE
List Degree Requirement, Years' Experience, and Certifications
- A bachelor's degree is required.
- Must be able to take and pass mandatory adjuster licensing requirements.
- Must have 3 years or more of claims technical experience.
- AIC/CPCU or other insurance-related coursework is desired.
Terms and Conditions
This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Because the company’s niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche.
Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The
employment relationship remains “at-will”.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
