FOUND is a globally scaling fashion brand redefining accessible luxury through thoughtful design, craftsmanship, and storytelling. As we continue expanding our international wholesale business, we're looking for an exceptional Operations Coordinator who thrives on organization, execution, and making complex operations run seamlessly.
This is a highly accountable operations position responsible for ensuring our wholesale partnerships, customer success initiatives, and internal projects execute flawlessly. You'll become the operational engine behind one of the most important areas of our business, working directly with leadership across the company.
If you love bringing order to complexity, creating systems, and making sure nothing falls through the cracks, you'll thrive here.
Part-Time, but can be Full-Time for the right person.
What You'll Own:
Wholesale Partnership Operations
You will own the operational execution of our international wholesale partnerships from start to finish.
Responsibilities include:
- Managing day-to-day communication and follow-up with international wholesale partners
- Preparing meeting agendas, documenting action items, and ensuring every commitment is completed
- Coordinating showroom logistics including samples, shipping, timelines, assets, and launch preparation
- Maintaining master calendars for all seasonal deadlines, market appointments, collection launches, and deliverables
- Keeping leadership informed through accurate project updates and status reporting
Project & Documentation Management
You'll create structure across fast-moving projects by:
- Maintaining organized documentation, presentations, briefs, reports, order confirmations, and sales information
- Building repeatable systems that improve operational efficiency
- Tracking multiple projects simultaneously while ensuring deadlines are consistently met
- Serving as the central point of accountability for operational execution
Customer Success & Brand Support
You'll help protect the customer experience by:
- Managing customer escalations and ensuring timely resolution
- Routing issues to the appropriate internal teams with complete context
- Monitoring social channels for customer concerns and partnership inquiries
- Following through until every issue reaches resolution
What We're Looking For
The ideal candidate is someone who naturally creates order where others see chaos.
You are:
- Extremely organized and process-oriented
- Detail-obsessed
- Highly accountable and dependable
- Comfortable managing multiple priorities simultaneously
- Able to execute in fast-paced environments
- An excellent written and verbal communicator
- Proactive rather than reactive
- Someone who follows through without needing constant reminders
You enjoy solving operational problems and take pride in building systems that make everyone around you more effective.
About FOUND
At FOUND, we believe exceptional brands are built through exceptional execution.
Every detail matters, from the products we create to the partnerships we build. We're looking for people who share that mindset and take pride in doing meaningful work with excellence.
If you're someone who brings structure, ownership, and relentless attention to detail into everything you do, we'd love to meet you.
website: foundco.com
instagram: @profoundco
Pay: From $25.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What specifically about this Operations Coordinator role at FOUND excites you, and why do you believe you're a strong fit?
- If you were hired, how would you measure your own success in both the short term and long term?
Work Location: In person
