Job Overview
Responsible for the delivery of recovery coach services to Agency clients.
Essential Duties:
- Effectively communicates emergency situations in a timely manner to Counselor Coordinator or Clinical Manager.
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Transports clients as directed and follows Agency standards, rules, regulations, and all laws for safe transport.
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Accompanies clients/ensures clients are accompanied when they are transported to seek emergency medical treatment relative to their physical or mental health.
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Performs outreach work with clients; engages hard-to-reach individuals into recovery-related activities.
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Facilitates the transition from a professionally directed substance abuse treatment plan to a client developed and client directed Recovery Wellness Plan.
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Listens to the client and expresses genuine care. Is trusted with confidences and identifies areas for potential growth.
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Provides feedback to clients on the recovery progress. Identifies areas to the client which have presented or may present roadblocks to continued abstinence.
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Assists clients with identifying and resolving personal and environmental obstacles to recovery.
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Is knowledgeable of links for clients to sources of sober housing, recovery-conducive employment, health and social services, and recovery support. Matches clients to particular support groups or 12 step-meetings.
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Provides clients with normative information about the stages of recovery. Assists in facilitating the process necessary to remain free from addiction, informs clients of the professional helpers within the community, and about the prevalence, pathways, and lifestyle of long-term recovery.
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Processes clients' responses to professional services to reinforce treatment services and encourages successful outcomes.
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Provides coaching and support to clients as challenges arise from everyday activities. This is done through one-on-one sessions, group meetings, and telephonic contact. Assists clients and their families to develop sobriety-based rituals of daily living.
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Provides sober companionship; acts as a social bridge from the culture of addiction to the culture of recovery.
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Has an effective interaction with all Recovery Coach Volunteers, the Counselor Coordinator, and facility program administrative staff.
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Maintains confidentiality of client files and individual client Recovery Wellness Plans and Recovery Checklists.
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Intervenes as necessary to protect clients from injuring other clients and or themselves.
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Must have an open mind to the many paths to recovery.
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Regular work schedule of 40 hours per week may include weekends.
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Can support the mission and vision of Burlington United Methodist Family Services as evidenced by compliance with all organizational policies and procedures.
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Supports and facilitates positive interaction with others as evidenced by: professional maturity, respect for others, a team-centered approach, maintenance of confidential information, and an appreciation of a multicultural workplace.
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Exhibits effective communication skills including proper use of agency communication systems.
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Required driving position
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This position is defined as one that will require you to drive a motor vehicle as part of your daily work. This position does allow the employee to drive motor vehicles owned or leased by Burlington United Methodist Services, Inc., and to transport employees and residents when and if necessary.
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Performs other duties that fall within the parameters of this position.
Supervisory Responsibilities:
Education level:
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High School diploma or equivalent required.
Experience:
Core competencies
Required:
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A team builder who inspires staff to work together in pursuit of a common mission, with the ability to hold them accountable for the accomplishments of the objectives.
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Ability to respond to and manage crisis situations.
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Should have exceptional organizational skills; proficient computer skills; and interpersonal relationship skills, and the ability to communicate orally and in writing with the ability to work effectively in a fast-paced environment, manage several projects simultaneously, and adjust to frequently changing demands.
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Have the ability to make decisions consistent with agency policies and general philosophies of childcare.
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Be in good health, have physical and emotional stamina necessary to implement physical interventions with assaultive or self-injurious residents.
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Be an acceptable role model for adults in values and lifestyles in keeping with those ascribed by Burlington.
Certifications:
- Must have Recovery Coach Certification within three months of assuming the position and must maintain certification in good standing.
Licenses:
- Driver’s license required
Core Values
The employee will demonstrate the ability to apply, promote, practice, and adhere to the core values of the agency:
- Collaboration- You work with others and stakeholders, function as a team when necessary, bring solutions to common and complex issues and problems, and create a culture where suggestions and teamwork are not only welcomed but expected.
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Respect/Dignity- You value and respect the differences of others. You are respectful of staff, clients, agency property, and the rights of consumers and treat all with dignity and acceptance; you are a welcoming beacon. You complete work promptly and according to standards set by the agency, particularly as it relates to respecting other people’s time and deadlines.
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Empathy- You understand the needs of staff/clients and provide an environment where they can thrive.
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Accountability: You take responsibility for decisions, successes, and failures of programs, results, resources, relationships, and sustainability.
- Trust/ Trustworthiness- You build trust by acting in an honest ethical manner that builds a foundation for relationships. You strive to do the right thing, even when you think no one is looking. You are and operate with honesty, transparency, and a commitment to doing what’s best for your clients, customers, teammates, and agency. You maintain ethical principles in all you do.
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Excellence- You are at your best, strive to be a top performer in your field, and maintain adherence to policies, procedures, and program/licensing requirements. You understand we have hard but meaningful work to do for those we serve.
The job description is intended to describe the general requirements, nature, conditions, and level of work being performed. It is not intended to be construed as inclusive of all responsibilities, duties, and skills required of the position title. The job description is not a contract of employment, nor does it alter the at-will status of the employee/employer relationship.
I agree I can perform to the best of my ability the functions of the job in the environment described above and can perform within the parameters of the activities, requirements, and demands with or without accommodations; if accommodations are needed, I agree to notify Human Resources to engage in an interactive conversation regarding the accommodations I am seeking.
Education level:
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High School diploma or equivalent required.
Experience:
Core competencies
Required:
-
A team builder who inspires staff to work together in pursuit of a common mission, with the ability to hold them accountable for the accomplishments of the objectives.
-
Ability to respond to and manage crisis situations.
-
Should have exceptional organizational skills; proficient computer skills; and interpersonal relationship skills, and the ability to communicate orally and in writing with the ability to work effectively in a fast-paced environment, manage several projects simultaneously, and adjust to frequently changing demands.
-
Have the ability to make decisions consistent with agency policies and general philosophies of childcare.
-
Be in good health, have physical and emotional stamina necessary to implement physical interventions with assaultive or self-injurious residents.
-
Be an acceptable role model for adults in values and lifestyles in keeping with those ascribed by Burlington.
Certifications:
- Must have Recovery Coach Certification within three months of assuming the position and must maintain certification in good standing.
Licenses:
- Driver’s license required
