Summary – The Part-Time Customer Service Representative is responsible for providing exceptional customer support to online retail clients, primarily supporting customers purchasing through E-Commerce. This role ensures timely and professional resolution of customer inquiries, order issues, product questions, and service concerns while maintaining brand standards and customer satisfaction.
This position also performs clerical and administrative duties to support the E-Commerce and Operations teams.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
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Respond promptly to customer inquiries from Costco.com and Amazon platforms via email, portal systems, and phone (as applicable)
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Resolve order discrepancies, shipping issues, damaged product claims, returns, and refund requests
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Research order details within internal systems and coordinate with warehouse, shipping, and sales teams
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Communicate professionally and empathetically with customers to ensure positive resolution
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Daily sales order entry
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Monitor customer feedback and marketplace ratings; escalate concerns as needed
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Maintain accurate documentation of customer interactions and resolutions
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Perform data entry and maintain accurate customer records
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Support other administrative projects as assigned
Supervisory Responsibilities
This job has no supervisory responsibilities.
Education and/or Experience
High school diploma or equivalent required and 1–2 years of customer service experience preferred (E-Commerce or retail support experience strongly preferred)
Competencies
To perform the job successfully, an individual should demonstrate the following competencies :
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
Interpersonal Skills - Listens to others without interrupting; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality - Demonstrates accuracy and thoroughness.
Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bi-lingual in Spanish is a plus.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office Suites software.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to extreme cold. The noise level in the work environment is usually moderate.
