Twin Cities Veterinary Clinic, the largest and busiest veterinary clinic on the Kenai Peninsula, is looking to add a positive, upbeat, and friendly front staff receptionist to our wonderful team! If you love pets, people, and making a positive difference in your community, this job is for you. The Veterinary Receptionist primary duty is interacting with clients and coordinating communication between doctors, technicians, and the clients.
Essential Duties and Responsibilities
- Provide top-notch customer service.
- Being attentive to client and pet needs.
- Identify and work compassionately with clients in various emotional states.
- Work patiently with distressed, frustrated, or disgruntled clients.
- Answer and triage phone calls from clients.
- Handle workplace stress in a fast-paced hospital setting.
- Schedule appointments and procedures.
- Check-in clients and obtain accurate patient weight.
- Monitor schedule and client flow from check-in to discharge.
- Managing record requests between other hospitals and specialty practices.
- Educate clients by providing basic pet care information.
- Assist in cleaning the hospital when necessary; including but not limited to keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, cleaning floors and pet accidents, bathrooms, exam rooms, kitchen, and kennels.
- Process payment transactions both online and in person through several different portals.
- Maintain proper documentation in the electronic medical record.
- Relay appropriate information to/from clients to doctors and/or management.
Technological Skills
- Windows based computer systems (Word, Excel), email, web search, and other skills needed to effectively use the practice management software program
- Multi-line phone system and optional headset
- Dell desktop computer, mouse, and keyboard with a minimum typing speed of 40 words per minute. Take a free WPM typing test here: https://www.typing.com/student/tests
- Printer, scanner, and fax machine
Qualifications
- High School Diploma or G.E.D
- At least 1 year of customer service job-related experience
- Must be able to safely lift 30 pounds
- Basic math and writing skills
- Veterinary clinic and/or receptionist experience preferred
Other
Receptionists must have good critical thinking and problem-solving skills, compassion, a positive attitude, and excellent communication and teamwork skills. Multitasking and accepting constructive criticism are essential. You will be active and, on your feet, often throughout the day. Punctuality and reliable transportation are expected. This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary.
If you have questions about this job description, contact the Human Resources Representative or Office Manager at Twin Cities Veterinary Clinic. Visit our Facebook page to see what we’ve been up to!
Important: Please do not call or stop by to inquire about this position. You may email questions to [email protected].
Job Types: Full-time, Part-time
Pay: $17.00 - $22.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- Paid parental leave
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Experience:
- Veterinary clinic: 1 year (Preferred)
- Medical receptionist: 1 year (Preferred)
Work Location: In person
