Administrative Customer Support Associate
At NorthShore Dock & Marine LLC we count on exceptional communication and customer service to set our business apart. We’re looking to add an individual with a positive and helpful attitude to our customer support team. The ideal candidate will have experience or interest in working in customer service, performing administrative tasks, communicating information clearly and accurately and providing support to managers. Because of the collaborative nature of this role, the candidate should also have superior written and verbal communication skills. We’re seeking a friendly and focused individual who can operate in a fast-paced environment and provide high-quality service.
Responsibilities and Objectives of this role
- Interact with customers, listen to their questions and concerns and provide timely responses
- Accurately gather and document customer scheduling data via phone and email
- Educate clients about the company’s products, services and offers
- Answer multiline phone system and direct callers to appropriate departments
- Take complete and accurate messages
- Enter customer contact information into our system for work orders and billing
- Verifying accuracy of data entry by comparing it to source documents
- Follow direction and procedures established by our company
- Scan and print files when requested
- Contact customers when needed to verify information
Required skills and qualifications
- Ability to learn our company services and procedures in order to provide a high level of customer service.
- Ability to adapt to changing priorities in a fast-paced office
- Exceptional organization & prioritization skills
- Accurate and efficient typing and note taking ability
- Strong written and verbal communication skills
- Proficiency with spreadsheets and online forms
- Ability to maintain confidentiality of company information
- Strong work ethic and commitment to high standards of accuracy
Preferred skills and qualifications
- Software proficiency – MS Excel and/or Google Sheets
- Communication Skills
- Positive Attitude
Compensation
- $18-24 hour
- 401k with Match
- Holidays & Paid Time Off Including Sick Pay
- Health Insurance
- Employee Discount
- Seasonal overtime & Seasonal downtime
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Shift:
Ability to Commute:
- Kewadin, MI 49648 (Required)
Ability to Relocate:
- Kewadin, MI 49648: Relocate before starting work (Preferred)
Work Location: In person
