Universal Glass is now hiring a full time or part time customer service representative for our auto department. Our office is located in North Phoenix. Experience in service industry is a BONUS ie: Auto Glass, Residential/Commercial Glass, HVAC, Plumbing, towing, SRP, Cox, APS ETC... Come be a part of our fun and positive work atmosphere!
Customer Service Representative/ CSR
The CSR will be the main point of contact for clients and insurance partners in setting up service and following the job to completion. A CSR’s main goals will be to provide excellent customer service, troubleshooting and follow through to ensure we retain a happy client base.
Customer Service Representative Responsibilities
· Able to handle high volume of phone calls
· Provide excellent customer service experience
· Provide excellent follow up when necessary
· Assist insurance customers in filing their glass claims
· Schedule customers accordingly
· Enter information completely and accurately including customer details, vehicle details/ parts and insurance/ claim details
· Order parts when necessary
· Support other staff in all customer facing functions
· May perform other duties assigned
Customer Service Representative Requirements
· 1 year of Customer Service in a call center or auto glass environment
· Attention to detail
· Strong multi-tasking skills
· Problem solving
· Ability to operate a phone and computer while sitting for an extended period
· Strong communication skills
Pay: $20.00 - $24.00 per hour
Benefits:
- Health insurance
- Paid time off
Shift:
Work Location: In person
