About Tasca Automotive Group
Tasca Automotive Group is a well-established, family-owned dealership group founded in 1943. We operate multiple high-volume locations and are committed to providing fast, reliable, and high-quality automotive service while delivering an outstanding customer experience. Our Express Lane operates similarly to leading quick-service shops like Meineke, Pep Boys, and Firestone — handling a wide range of maintenance and repairs efficiently without sacrificing quality.
Job Summary
We are looking for an energetic, customer-oriented Express Lane Service Advisor to join our busy Express Lane team. You will serve as the primary point of contact for customers seeking fast, professional service on a wide variety of repairs and maintenance. This is more than just oil changes — our Express Lane handles brakes, tires, suspension, exhaust, alignments, batteries, and many other services, allowing customers to get back on the road quickly and safely.
If you love cars, excel at building customer trust, and thrive in a high-volume environment, this is a great opportunity to grow with a respected dealership group.
Key Responsibilities
- Greet customers promptly, listen to their concerns, and perform thorough vehicle walk-arounds and multi-point inspections.
- Write accurate repair orders for a full range of Express Lane services, including:
- Oil changes & fluid services
- Brake repairs & replacements
- Tire sales, rotations, balancing & repairs
- Suspension & steering work
- Exhaust & muffler services
- Alignments
- Battery, starter & alternator replacements
- Belts, hoses, & other preventive maintenance
- And additional minor to moderate repairs
- Present clear, menu-based service recommendations and explain the value and urgency of needed repairs using inspection findings.
- Build customer trust by providing honest advice and transparent pricing.
- Coordinate efficiently with Express Lane technicians to ensure timely completion and high-quality work.
- Review completed repairs with customers, explain the work performed, and handle payments.
- Schedule follow-up appointments and maintain strong customer relationships for repeat business.
- Achieve performance goals for customer satisfaction (CSI), productivity, and sales.
- Keep the Express Lane area clean, organized, and running smoothly during high-volume periods.
Requirements
- Previous experience as a Service Advisor, Express/Quick Lane Advisor, or in a similar role at a quick-service shop (Meineke, Pep Boys, Firestone, Jiffy Lube, etc.) is strongly preferred.
- Solid automotive technical knowledge across multiple vehicle systems.
- Excellent communication skills and a genuine desire to help customers.
- Ability to multi-task and perform well under pressure in a fast-paced setting.
- Professional appearance and a positive, team-oriented attitude.
- Valid driver’s license with a clean driving record.
- Computer proficiency (dealership management system experience a plus).
- High school diploma or equivalent; ASE certifications preferred but not required.
What We Offer
- Competitive base pay with strong commission potential.
- Comprehensive benefits package including health, dental, vision, and 401(k).
- Ongoing training and career development opportunities.
- Employee vehicle purchase programs and discounts.
- Supportive team environment with room for advancement within Tasca Automotive Group.
- Paid time off and holiday pay.
How to Apply
Ready to join a team that values speed, quality, and customer satisfaction? Submit your resume today along with a short note telling us why you’re the right fit for our Express Lane.
Tasca Automotive Group is an Equal Opportunity Employer.
Pay: $55,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
