Housing Available + End of Season Bonus
Join our team at El Western Cabins & Lodges, a boutique, family-run property known for personalized guest experiences. This is not a traditional front desk role. You will play a central role in operations and work closely with all departments.
Works directly with housekeeping, guests, and the General Manager to ensure smooth operations and a high-quality guest experience. This is a hybrid, hands-on role for someone organized, proactive, and willing to step in wherever needed.
What you’ll do:
-
Answer phones and convert inquiries into reservations
-
Manage reservations with accuracy and attention to detail
-
Check guests in and out while providing a welcoming experience
-
Handle guest communication via phone, text, and email
-
Manage guest folios, payments, and records
-
Serve as the main communication link between departments
-
Support retail sales and front desk organization
Additional responsibilities:
-
Assist with laundry and light groundskeeping
-
Handle mail, packages, and guest deliveries
-
Support housekeeping during busy turnovers
-
Assist with group and event setup
Physical expectations:
-
This is a hands-on role that may include moving shipments, setting up tables and chairs, and assisting other departments
-
Must be able to multitask and perform in a fast-paced environment
-
Strong communication is essential, as front desk acts as the command center for property operations
What we’re looking for:
-
Strong customer service and communication skills
-
Highly organized and detail-oriented
-
Ability to multitask and prioritize
-
Confidence working independently
-
Positive, team-oriented mindset
-
Strong problem-solving skills
Requirements:
-
Previous hospitality or customer service experience preferred
-
Experience with booking systems preferred (ResNexus a plus)
-
Comfortable with computers and handling payments
-
Ability to stay on your feet and assist with light physical tasks
-
Ability to remain calm under pressure and escalate issues appropriately
Why El Western:
On-site housing available
End of season bonus opportunity
Supportive, team-focused environment
Opportunity to work in a beautiful Montana setting
If you enjoy working with people and being part of a team that supports all areas of the property, we would love to hear from you.
