Summertown Metals is looking for a welcoming face and someone to be the first impression of Summertown Metals—greeting each guest with warmth, professionalism, and a proactive commitment to understanding their needs. This role balances hospitality with operational efficiency, requiring strong multitasking, a solution-minded attitude, and a passion for delivering exceptional customer experiences in a fast-paced environment.
What it will take:
- Greet all visitors and customers warmly, creating a positive first impression
- Always maintain a professional appearance and friendly demeanor
- Remain calm and organized while handling multiple tasks simultaneously
- Respond promptly and professionally to walk-ins, phone calls, emails, social media messages, and chatbot inquiries. in a manner that is in alignment with Summertown Metals’ brand tone and timing expectations
- Efficiently assist customers in connecting with front counter staff during peak hours, including taking messages for follow-up when necessary
- Ensure waiting customers are comfortable and informed
- Work with sales and marketing to be familiar with promotions and advertisements to best educate contacts and to attribute them accordingly to specific campaigns and events
- Engage customers in meaningful conversation to understand their needs to determine if they are a marketing qualified lead ready for a handoff to the sales team
- Keep the lobby area clean, organized, and presentable between scheduled cleanings
- Maintain fresh coffee and popcorn throughout the day
- Help with some Summertown Metals exhibit booths or open houses set-up and tear down
- Periodic Summertown Metals exhibit booth or open house presence
- Other duties as they may be assigned
