We’re Hiring: Client Support Specialist
Are you passionate about helping people and delivering exceptional customer experiences? We’re looking for a Client Support Specialist to manage and support employee benefit plans, including FSA, HRA, HSA, DCA, Parking, Transit, and Lifestyle/Wellness programs. In this role, you’ll play a key part in ensuring our clients and their employees have smooth, accurate, and timely plan administration.
What You’ll Do
- Provide outstanding customer service and support to clients and participants
- Assist clients in understanding plan documentation and compliance requirements
- Collaborate with sales and new business teams to improve client experience
- Prepare client reports and reconcile administrative data accurately
- Monitor payroll files and ensure timely deposits and recordkeeping
- Investigate and resolve client and participant inquiries, escalating issues as needed
- Perform IRS non-discrimination testing and internal operational audits
- Maintain accurate records and keep management informed of any critical issues
- Support cross-functional teams to ensure seamless service delivery
What You Bring
- High school diploma or equivalent (Associate or Bachelor’s preferred)
- Proven experience in customer service and benefit administration
- Prior experience with P&A services preferred
- Strong project management skills and ability to multitask efficiently
- Excellent verbal and written communication skills
- Ability to build strong client relationships and maintain long-term partnerships
- Proficiency in Microsoft Excel and other office tools
- Familiarity with CRM tools and client engagement strategies
Why You’ll Love Working With Us
- Health Insurance
- Medical Expense Reimbursement Account (covers most out-of-pocket costs)
- Dental Insurance (100% employer-paid)
- Vision Insurance
- Free Monthly Commuter Pass
- Employer-Paid Short- & Long-Term Disability
- 401(k) with Employer Match
- Casual Dress Environment
- And more!
Why You’ll Love Working With Us
- Health Insurance
- Medical Expense Reimbursement Account (covers most out-of-pocket costs)
- Dental Insurance (100% employer-paid)
- Vision Insurance
- Free Monthly Commuter Pass
- Employer-Paid Short- & Long-Term Disability
- 401(k) with Employer Match
- Casual Dress Environment
- And more!
Equal Opportunity Employer
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Referral program
- Vision insurance
Application Question(s):
- Do you have prior experience in employee benefits administration? If so, please explain.
- Are you proficient in Microsoft Excel and other office tools?
- Are you comfortable communicating with clients and participants via email and phone?
Work Location: Hybrid remote in Williamsville, NY 14221
