Super 8 by Wyndham is seeking a friendly, reliable, and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in creating a positive and memorable guest experience. The ideal candidate will possess excellent communication skills, a professional attitude, and the ability to work in a fast-paced hospitality environment.
Responsibilities:
- Greet guests and provide exceptional customer service.
- Perform guest check-in and check-out procedures.
- Answer phone calls and assist with reservations.
- Process payments, cash transactions, and guest accounts.
- Respond to guest inquiries, requests, and complaints professionally.
- Coordinate with housekeeping and maintenance departments.
- Maintain accurate records and update reservation systems.
- Provide information about hotel amenities and local attractions.
- Ensure the front desk and lobby areas remain clean and organized.
- Follow hotel policies and procedures while maintaining guest confidentiality.
Qualifications:
- High school diploma or equivalent.
- Previous hotel or customer service experience preferred but not required.
- Strong communication and interpersonal skills.
- Basic computer proficiency.
- Ability to multitask and work independently.
- Flexible availability, including weekends and holidays.
- Positive attitude and strong problem-solving abilities.
Benefits:
- Competitive pay.
- Employee discounts at Wyndham properties.
- Flexible scheduling.
- Growth opportunities within the hospitality industry.
- Supportive team environment.
Schedule: Day, Evening, Night Audit, Weekends, and Holidays as needed.
Apply today and become part of the Super 8 by Wyndham team dedicated to providing outstanding guest service.
Pay: From $15.00 per hour
Work Location: In person
