Saverglass is the world specialist in the manufacture, customization and decoration of high-end glass bottles. Founded in France in 1897, the Group's roots are in the historic Bresle Valley, where glass has been produced since the 15th century. In 1995, Saverglass established it’s first office outside of France, located in the heart of wine country, Napa Valley CA. Our office in Fairfield, California has a new opening for a new opening for a Customer Quality Manager.
The Customer Quality Manager will serve as the dedicated technical quality interface for our vital West Coast territory. Managing a vast portfolio driven largely by the premium, super-premium, and icon wine sectors, this role bridges the gap between our manufacturing plants (including our state-of-the-art multi-production glass facility in Guadalajara) and our customers' bottling lines.
The mission of the role is simple but critical: protect our brand reputation and ensure our premium glass packaging performs flawlessly on high speed, high stakes customer bottling lines. The role will serve as the trusted technical advisor to winemakers, operations directors, and mobile bottling operators, proactively aligning glass specifications and resolving complex technical issues on-site.
The ideal candidate for the Customer Quality Manager role is not only technically adept but also possesses a strong commitment to customer satisfaction and quality excellence, making them instrumental in enhancing Saverglass’ reputation and ensuring a positive experience for our customers.
PAY RANGE: $70,500-$105,000 (annual salary) + Company Car, Laptop, Cellphone
The salary range for this full-time role is $70,500-$105,000 per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package.
Responsibilities:
The Customer Quality Manager will work with the customer satisfaction team and be responsible for :
- Customer Advocacy & Complaint Resolution
- On-Site Technical Support
- Proactive Quality Alignment
- Data Analysis & Trend Reporting
- Depending on workload and business priorities, responsibilities related to new product development, as well as the implementation and monitoring of the Quality Management System, may be assigned.
To be considered for this role, you must have:
Qualifications:
- Bachelor’s degree in Engineering, Materials Science, Food Science, Supply Chain, or a related technical discipline (or equivalent field experience).
- 3 to 5+ years of experience in quality assurance, technical packaging engineering, or production management within the wine/spirits industry or a glass manufacturing facility.
- Advanced knowledge of glass defects, classifications (Critical, Major, Minor), and their root causes in manufacturing (e.g., checks, stones, seed distributions, thin walls, and distribution issues).
- Thorough understanding of how glass interacts with modern bottling equipment—specifically rinsing, filling, corking/capping, labeling (pressure-sensitive and wet-glue), and capsule application.
- Proficiency with engineering blueprints, technical drawings, and quality measurement tools (e.g., calipers, go/no-go gauges, tilt testers, vertical load testing, and internal pressure resistance testing).
- Outstanding customer-facing communication skills; ability to remain calm, analytical, and professional under intense production-floor pressure.
- Must possess a valid U.S. driver's license and be willing to travel frequently across the Napa, Sonoma, Central Coast, and Pacific Northwest regions.
- Product Knowledge
- Systems Proficiency
- Organizational Skills
- Attention to Detail
What Will Make You Stand Out (Preferred, but Not Required):
- Fluent in both English and Spanish; basic French is a plus.
- Previous experience or a background in New Product Development (NPD).
- Knowledge of ISO management system standards and quality inspection methods, including ISO 2859, ISO 9001, ISO 14001, ISO 22000, and ISO 22301.
Our Company's benefits include:
- Medical Benefits (90% Cost of premium for employee + dependents is covered by employer)
- Dental & Vision Benefits (100% Cost of premium for employee + dependents is covered by employer)
- 401k Eligibility begins 30 days after hire
- Optional HSA, FSA, Life Insurance benefit elections
- Monthly Company Lunches
- Semi-Annual Company Events
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Accessibility & Accommodations
Saverglass, Inc, is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Team.
Note to Recruiters and Placement Agencies: Saverglass, Inc. does not accept unsolicited agency resumes or phone calls. Please do not forward unsolicited resumes to our career alias, business aliases, or any employee within our company. Saverglass, Inc. is not responsible for any fees related to unsolicited resumes or candidates submitted by agencies without a prior written and signed agreement with our HR team.
Job Type: Full-time
Pay: $70,500.00 - $100,500.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
