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Scheduling Access Specialist, ENT (Hyannis)

Cape Cod Healthcare -
Hyannis, MA

Job Details

Full-time
$22.79 - $26.74 an hour

Qualifications

Employee relationship building

Full Job Description

Purpose of Position:

To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.

Description:

Primary contact for patient access for patients and other departments.

Maintains provider schedules to achieve productivity targets, patient access and provider flow.

Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.

Manages the schedule during transition to new models of care when applicable.

Monitors physician’s panel and contacts patients who are past due for appointments.

Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.

Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.

Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record

Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information

Reschedules patient appointments and extends patient schedules as necessary

Processes cancellations and no show appointments, and notifies clinician of change in schedule.

Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule

Maintains efficient flow of daily patient schedule and front office operations

Mail out new patient package when applicable

Confirms appointments within 24 hours

Liaison for existing and future patients seeking new and follow-up care appointments

Performs tasks as a receptionist and EMR Specialist as needed

Timely communication of unresolved issues to manager or designee to facilitate timely interventions

Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit

Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests

Maintains confidentiality regarding patient information in accordance to HIPAA regulations

Ability to float to other MACC practices when required

Perform other work related duties and activities as assigned or requested

Qualifications:

Ability to read, write and communicate in English

High school graduate or equivalent

At least one (1) year of experience with medical scheduling preferred

At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred

Demonstrated excellence in providing customer service

Strong communication and interpersonal skills

Medical terminology knowledge preferred

Typing skills at 30 WPM preferred

Schedule Details:

40 hours per week, Monday-Friday, 8a-4p, 8:30a-4:30p, No Weekends or Holidays

Organization: Medical Affiliates of Cape Cod

Primary Location: Massachusetts-Hyannis

Department: MAC-ENT

Annual/Hourly: Hourly

Hiring Pay Range: $22.79 - $26.74

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