Responsibilities:
At Related Management, we know the front desk is more than just a desk—it’s the heartbeat of the building. As a Concierge, you’ll be the first impression for residents and guests, creating a calm, polished, and welcoming experience every day. If you’re organized, personable, and take pride in making things run smoothly, we’d love to have you on our team.
Schedule:
Tuesday - Saturday: 2pm -10:30p
Off days: Sunday and Monday
Compensation:
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$24.00 - $27.00 / hour
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with an annual bonus that is tied to performance
Resident & Guest Services
Greet residents and guests warmly and professionally
Announce visitors and manage deliveries with care
Keep the lobby area clean, calm, and welcoming
Support leasing tours and events with a polished front desk presence
Check lobby lighting, scent, music, and overall presentation throughout your shift
Security & Access Control
Monitor building cameras and visitor logs
Track vendor and contractor entries and exits
Respond calmly and appropriately to safety concerns
Package & Amenity Management
Receive and log packages using digital systems
Help manage package room and amenity reservations
Support accurate resident preferences and visitor tracking
Move-In & Move-Out Coordination
Prepare elevators and common areas for scheduled move-ins or move-outs
Notify management of any unscheduled activity
Ensure transitions are smooth and welcoming
Leasing & Visitor Support
Lifestyle & Community Engagement
Maintain bulletin boards, support community events, and share local recommendations
Remember resident preferences and deliver personalized service moments
Emergency & Service Response
Follow emergency protocols and respond calmly
Assist with in-the-moment service needs and escalate when necessary
Ensure follow-up on issues to confirm resident satisfaction
Teamwork & Professionalism
Keep the front desk organized and presentable
Join daily huddles and support team updates
Take on special assignments and model emotional intelligence
Qualifications:
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Strong customer service or hospitality experience
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Polished communication and a professional, composed demeanor
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Basic comfort with digital tools (e.g., delivery logs, CRMs)
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Ability to lift up to 50 lbs and remain on your feet for long periods
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High school diploma or equivalent required
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Flexibility for weekend, evening, or holiday shifts as needed
WHY YOU’LL LOVE IT HERE
- Lots of paid time off (19+ days!) – we value your life outside of work.
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Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
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Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
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Mental health resources – such as counseling are available to our team members.
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Fertility benefits – such as surrogacy, adoption assistance and more!
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Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
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Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
#RMC
#SFOResiServices
Overview:
Build Your Career With Related Management Company
A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
Explore careers at www.Related.com
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