Role: Player Services Receptionist
Location: Ballers Boston Seaport, 25 Pier 4 Boulevard, Boston, MA 02210
Reports to: Operations Manager
Employment Type: Part/Full-Time, Hourly Non-Exempt
Ballers is the ultimate sports venue where passion for the game meets community spirit. We're a hub for all things racquet sports, featuring state-of-the-art facilities that host members and guests with a passion for pickleball & padel. Our food truck and lounge is available to our players and local guests. At Ballers, it’s not just about playing the game; it’s about living it.
Brings energy and enthusiasm to every shift
Has a friendly, outgoing personality that makes every guest feel like an MVP
Thrives in a fast-paced environment and stays cool under pressure
Works well with teammates and supports smooth operations
Maintains a professional appearance and positive attitude
As the frontline “face” of Ballers, you will be essential in setting the vibe and making sure all interactions are as smooth as a perfect game plan.
Here’s what your day-to-day will look like
Greeting and Welcoming Guests, you’ll welcome everyone into the venue with a warm smile and ensure they’re assisted promptly.
Check in players using our reservation platform, confirm all players are registered and have provided payment.
Assist with rental equipment as needed.
Be ready to answer questions about our facilities, events, and services, and guide our guests on where they need to go.
Manage bookings for our courts and player spaces, helping guests schedule reservations and other services.
Serve as the go-to person for internal and external communications at the front desk.
Assist guests with purchasing items from the club's retail store, process transactions accurately using the point-of-sale system, keep the retail area clean, organized, and well-stocked.
Keep the player common areas tidy and stocked with all the necessary materials.
Answer phone calls and respond to emails in a timely manner, perform general administrative duties, assist with special events and functions as needed.
Work closely with all departments to assist in various tasks and ensure seamless operations.
High school diploma or equivalent.
Proven experience in a front desk role or customer service position.
Excellent communication and organizational skills.
Proficiency in using computer software programs.
Ability to stay calm and efficient under pressure.
What’s in it for you
A good paycheck and benefits
A fun, exciting workplace with passionate colleagues
You get to be around fitness, wellness, sports, and people who love to play
Sweet employee discounts on our services and food
