- Leads stakeholder analyses to identify impacted audience groups and develop engagement strategies.
- Designs and executes readiness assessments, surveys, and focus groups to assess preparedness.
- Defines and monitors adoption rates and proficiency levels through development of KPIs and metrics.
- Designs and enables change champion networks to support engagement and feedback loops.
- Partners with HR teams and Global Communications CoE to support engagement, recognition, and culture-building initiatives.
- Leverages surveys, focus groups, and feedback channels to inform change strategies.
- Serves as the primary change lead supporting project teams through transition and adoption.
- Ensures change activities are culturally relevant and appropriately localized.
- Aligns initiatives with company values, culture, and recognition programs.
- Leads large, complex change initiatives or multiple workstreams end-to-end with minimal oversight.
- Contributes to development of change management tools, templates, and playbooks.
- Drives cross-functional integration with HR, Global Technology, Finance, and other departments.
- Identifies and implements enhancements to change management processes and methodologies.
- Partners with cross-functional stakeholders and senior leaders to drive alignment and adoption.
- BA or BS Degree in Business Administration, Communications, Talent/Organizational Development, Marketing, or Human Resources.
- Master’s degree in business administration, Communications, Talent/Organizational Development, Marketing, or Human Resources preferred.
- Minimum of 6 years in change management, HR, or related discipline.
- Minimum of 3 years in project management.
- Proven experience leading complex, enterprise-level change initiatives.
- Proven experience working in cross-functional and matrixed environments.
- Proven experience of consulting to business leaders and designing, developing, and implementing organizational capability solutions.
- Timeshare/hospitality/lodging industry experience a plus.
- Strong communication, facilitation, and stakeholder engagement skills.
- High attention to detail with strong critical thinking and problem-solving skills.
- Proven ability to drive behavioral change and adoption across an organization.
- Ability to manage multiple priorities and projects in complex, fast-paced environments.
- Ability to work effectively at all levels of the organization.
- Strong organizational and project management skills.
- Ability to operate independently with limited oversight.
- Must have excellent people skills with a proven ability to quickly build rapport and trust.
- Demonstrates professional demeanor.
- Must be a self-starter and able to work independently while also being a strong, collaborative team player.
- Strong collaboration and cross-functional partnership skills.
- Familiarity with change management methodologies (e.g., Prosci, ADKAR)
- Proficiency in Microsoft Office 365 applications. Intermediate level of proficiency in Office 365 suite of applications, especially SharePoint, Viva Engage, and OneDrive.
- Effective presentation and facilitation skills required.
- Position based onsite.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
