Overall Scope: The General Manager has overall responsibility for effectively managing all facets of a particular gym location, including but not limited to: hiring, training, development and overall gym execution. Responsible for delivering dues, revenue, and profit budgets while role-modeling the organization’s values and culture.
Major Responsibilities:
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Consistently delivers a clean, crisp, friendly member and team member experience
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In charge of both the top and bottom lines of the P&L
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Lead team to achieve total fitness experience for all members
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Manage all facets of the business to include sales, fitness and gym operations
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Oversee sales process and systems
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Manage, monitor and evaluate the performance of all gym-related managers
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Hire, train and schedule all gym-level staff
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Delegate, monitor, and evaluate specifically assigned responsibilities of sales team
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Provide and maintain the highest level of customer service through personal actions and development of staff
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Facilitate and monitor company-wide initiatives
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Provide effective decision-making regarding customer service issues
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Ensure facility is clean and operationally sound
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Plan and promote special events for the gym, monthly, to drive member engagement, using corporate marketing as needed
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Responsible for managing janitorial and office supplies, printing and forms and small equipment
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Responsible for taking walk-in guests to deliver results in dues, meet expectations around personal production
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Ensure compliance throughout the gym
Qualifications & Requirements:
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Three years of related management experience
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Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance.
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Strong sales and customer service skills with proven results
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Bachelor’s degree in business or related field preferred
