WATER SUPPLY & MAINT - The purpose of this position is to perform skilled technical work related to the Town's drinking water quality monitoring program, customer metering systems, and water utility billing operations. The Utility Technician II coordinates and conducts regulatory water quality sampling, assists with compliance reporting, investigates water quality and water consumption concerns, and performs meter testing, repair, replacement, and troubleshooting activities. The position serves as the Town's primary field contact for water quality and metering issues and acts as a lead worker on assigned projects and activities by providing technical guidance, training, and work direction to Utility Technicians and other assigned staff. Work requires independent judgment, technical expertise, and frequent interaction with customers, contractors, laboratories, and regulatory agencies to ensure the delivery of safe, reliable, and compliant water service.
Duties and Responsibilities:
1. Administers and maintains the Town’s drinking water quality monitoring and sampling program, including regulatory sampling schedules, sample collection, chain-of-custody documentation, laboratory coordination, and record retention.
2. Investigates customer complaints related to water quality, including taste, odor, discoloration, pressure, and water service concerns, and recommends corrective actions.
3. Performs field testing, system flushing, and water quality investigations to identify and resolve water quality issues.
4. Installs, repairs, tests, replaces, and maintains water meters, meter reading equipment, AMR infrastructure, and related appurtenances.
5. Investigates high-consumption, low-consumption, meter accuracy, and billing-related concerns and prepares findings and recommendations.
6. Maintains meter testing, replacement, and asset records and assists with meter replacement programs.
7. Acts as a lead worker by providing technical guidance, training, and work direction to Utility Technicians and other assigned personnel.
8. Coordinates and prioritizes assigned work activities and assists supervisors in ensuring work is completed safely and efficiently.
9. Maintains accurate records, reports, work orders, sampling data, customer service investigations, and asset management information.
10. Responds to customer inquiries and provides technical support regarding water quality, water consumption, metering, and utility services.
11. Assists with emergency response activities, water outages, boil water advisories, and other utility-related incidents.
12. Operates utility vehicles, equipment, and tools necessary to perform assigned responsibilities.
13. Participates in snow removal, storm response, and other departmental emergency operations as assigned.
14. Follows all applicable safety regulations, policies, and procedures and performs other related duties as required.
Position is considered “essential personnel”; defined as staff who are required to report to their designated work location during weather-related or other emergencies, even when town offices are closed or normal operations are suspended.
Requirements:
- High school diploma or GED.
- Three (3) years of experience in water utilities, water quality monitoring, metering systems, public works, or a related field.
- Two or more years of Supervisory experience preferred.
- Experience with drinking water compliance sampling, water meter maintenance, AMI/AMR systems, customer service investigations, or utility operations preferred.
- Valid Class B Commercial driver’s license with air brake endorsement and acceptable record, or ability to obtain within one year of employment.
- Possession of tanker endorsement, or ability to obtain within six months of employment or after CDL obtained, which is sooner.
- Must be able to obtain both VDOT flagger certification and forklift operator license within six months of employment with the town.
- Possession of a Virginia Class V Waterworks Operator License or the ability to obtain the license within twelve (12) months of hire.
- Must be able to complete competent person training for trench safety and confined space entry within six months of employment.
Duties involve the ability to exert heavy, physical effort, and involves some lifting, carrying, pushing, climbing, crouching, balancing, stooping, kneeling, crawling up to approximately 100 pounds. Duties may also require coordinated movements to operate different types of equipment and vehicles. Duties may also require adequate visual perception, as well as adequate oral communications abilities.
Duties may risk exposure to adverse, environmental conditions such as dirt, dust, pollen, odors, animal pests, wetness, humidity, rain, fumes, temperature and noise extremes, loud machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease and pathogenic substances.
