Base Pay: $22.00 - $ 32.50 / hour
Patient Scheduling
- Schedules Annual Wellness Visits and coordinates related pre-visit processes to ensure efficient patient flow and readiness for care.
- Assists with coordinating and scheduling other patient appointments as appropriate to support continuity of care and population health activities.
- Reviews and completes Health Risk Assessments, including medical, surgical, and family history, fall risk, activities of daily living, social history, and patient-provider relationships.
- Collaborates with front office and clinical staff to optimize appointment availability and ensure alignment with provider workflow.
Outreach & Care Coordination
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Conducts patient outreach via phone, text, or mail to support preventive care, chronic disease management, and care gap closure.
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Provides patient education related to preventive screenings, chronic disease management, and general health maintenance.
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Assists patients in connecting with appropriate services and resources to support continuity of care and improved health outcomes.
Quality Program Support
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Supports SCHC quality health measures, including but not limited to Aledade ACO and other programs as assigned by the QI Manager or QI Director.
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Collaborates with clinical teams, Training, Operations, and external partners such as the Aledade ACO team to advance quality initiatives.
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Assists with implementation and monitoring of workflows tied to quality-related activities, including Annual Wellness Visit optimization, Emergency Department follow-up calls, and transitional care processes.
Participates in special projects and operational tasks assigned by the QI Director or QI Manager.
Phones
- Answers and routes incoming calls appropriately, maintaining professionalism and appropriate boundaries related to clinical advice and triage.
- Provides clear communication to patients regarding outreach, scheduling, and Health Risk Assessment processes.
- Ensures timely, accurate messaging and follow-up using appropriate communication tools.
Health Information Services Duties
- Maintains and protects patient confidentiality of medical records
- Maintenance of patient records in the EHR system
- Works with management in the use of the patient portal to provide patient communications, reminders, and other electronic messages from the referral team
- Maintains open communication in the referral center by sharing acquired information with team members
- Processes incoming documents (paper and eFax) for Indexing into chart
- Accurately performs data entry and retrieval on computers as needed, including making appropriate changes in chart activity status and performing chart tracking functions
Other Duties
- Communicate regularly with clinical teams and managers regarding scheduling, outreach, and workflow needs. Effectively maintains and protects the confidentiality of all medical records and patient information
- Maintain accuracy of patient demographics and financial information in current system
- Reports on any safety hazards
- Perform other duties as assigned
- Average proficiency using a computer to accomplish work
- High level of communication skills
- Ability to maintain a calm, professional, and helpful demeanor under stressful conditions. Skill in making appropriate decisions to benefit patients and meet SCHC objectives
- Ability to prioritize work and complete it on a timely basis with minimal supervision
- Strong customer service approach to problem solving situations
- Ability to read, write, understand, and spell English and medical terminology correctly
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Demonstrated ability to work effectively in a team environment.
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Ability to adapt to change and participate in efforts that promote patient care and quality.
- High school diploma required or equivalent
- Ability to read, write, understand, and spell English and medical terminology correctly
- Excellent people skills and customer service orientation
- Basic Computer or keyboarding skills
- Experience working with common health care programs
- Experience working with patient registration procedures
- Basic knowledge of medical or dental terminology
SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employee and their families receive the optimal in health care coverage, along with options to meet their needs.
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Competitive wages
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Medical insurance
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Dental insurance
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Vision insurance
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403(b) retirement plan with matching employer contribution
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Long-term disability coverage
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Life insurance
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Accidental death and dismemberment insurance
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Supplemental Insurances
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Flexible spending account
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Paid vacation
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Paid sick
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Paid holidays
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Paid CME time and CME allowance
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Employee assistance program
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Jury duty pay
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Bereavement pay
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Prescription discount program
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529 college savings plan
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Educational reimbursement program
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Gym membership discounts
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Free telemedicine service for benefit eligible employees
Shasta Community Health Center is an Equal Opportunity Employer
