DRT Transportation is looking for a dependable, detail-oriented Customer Service Representative to join our team. If you enjoy building relationships, solving problems, staying organized, and working in a fast-paced environment, this could be a great opportunity for you.
In this role, you’ll serve as a primary point of contact for assigned customer accounts and help ensure shipments move smoothly from order entry through final delivery. You’ll work closely with customers, carriers, and internal teams to provide timely updates, resolve issues, and deliver the level of service our customers expect.
What You’ll Do
- Manage assigned customer accounts and provide exceptional day-to-day service.
- Enter and maintain transportation orders and shipment information accurately.
- Monitor shipments from pickup through final delivery.
- Provide customers with proactive and timely shipment updates.
- Coordinate with customers, carriers, Operations, Carrier Sales, Sales, and Accounting.
- Troubleshoot appointment changes, delays, service failures, delivery concerns, and other transportation issues.
- Maintain accurate shipment documentation, customer records, and account notes.
- Respond to customer requests promptly and professionally.
- Manage multiple priorities and deadlines in a fast-paced environment.
- Build strong, long-term customer relationships through consistent communication and dependable follow-through.
- Take ownership of customer needs and help identify solutions when challenges arise.
The position requires close coordination across several departments and a high level of accuracy, ownership, and proactive communication.
What We’re Looking For
- High school diploma or GED required.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and changing needs.
- Strong problem-solving and critical-thinking skills.
- Comfortable using Microsoft Office and general computer applications.
- Previous experience in logistics, transportation, freight brokerage, supply chain, or customer service is preferred, but not required.
What Success Looks Like
Successful Customer Service Representatives at DRT take ownership of their accounts, follow through on commitments, communicate before problems escalate, and maintain accuracy even when things get busy. You’ll be expected to work collaboratively with the team while consistently providing professional, dependable service to our customers.
Join DRT Transportation
If you’re a strong communicator who enjoys working with customers, solving problems, and keeping things moving, we’d like to hear from you. Apply today to join the DRT Transportation team.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
