Company: Custom Cup Factory Inc.
Position: Administrative Assistant
Location: City of Industry, California
Employment Type: Full-Time, Non-Exempt
Compensation:
- $19 - $22 per hour
- Performance bonus
Position Summary
The Administrative Assistant plays an important role in supporting daily operations across multiple departments.
This position focuses on administrative, order, shipping, and operational support, and requires someone who is highly organized, dependable, and able to manage multiple priorities in a fast-paced environment. The ideal candidate is a strong communicator who enjoys problem-solving, following up on tasks, and working with internal teams, vendors, and logistics partners.
Key Responsibilities
Order & Shipping Coordination
- Process and manage online orders through Shopify and TikTok Shop
- Create shipping labels using ShipStation and FedEx
- Coordinate LTL shipments and freight bookings
- Track shipments and resolve shipping-related issues
- Process shipping claims when necessary
Operations Support
- Coordinate container deliveries and warehouse communication
- Support inventory tracking and operational records
- Communicate with freight carriers, vendors, and logistics partners
- Assist with office supply purchasing and administrative tasks
- Handle incoming and outgoing mail
Administrative Support
- Maintain accurate records and documentation
- Organize files and operational reports
- Coordinate with different departments to ensure tasks are completed
- Follow up on assigned projects and deadlines
- Support management with various administrative projects
- Perform other administrative duties as assigned
Qualifications
Required
- Excellent verbal and written English communication skills
- Strong organizational and time management skills
- Ability to prioritize multiple tasks and meet deadlines
- High attention to detail
- Strong problem-solving skills
- Self-motivated with a proactive attitude
- Reliable, professional, and team-oriented
- Proficient in Microsoft Office (Excel, Outlook, Word)
Preferred
Experience with any of the following is a plus:
- Shopify
- ShipStation
- FedEx Ship Manager
- QuickBooks
- Inventory management
- Logistics or warehouse coordination
- E-commerce operations
- AI tools such as ChatGPT or Microsoft Copilot
What We're Looking For
The ideal candidate is someone who:
- Takes ownership of their work
- Communicates professionally with both internal teams and external partners
- Follows through until tasks are completed
- Learns quickly and adapts to changing priorities
- Enjoys improving processes and staying organized
- Works well independently while also collaborating with a team
Work Schedule
Regular business hours are Monday through Friday 8:30 AM–5:30 PM, or as assigned.
Occasional overtime, evenings, or weekends may be required based on business needs.
Work Environment
This position is primarily performed in an office environment and requires close daily interaction with the President and employees across multiple departments.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Compensation
- Performance-based bonus opportunities.
- Annual performance and salary review.
- Paid training and professional development.
- Eligible employee benefits in accordance with Company policy.
Career Growth Opportunities
Qualified employees may have opportunities for advancement into senior administrative or operations support roles based on performance, business needs, and demonstrated abilities.
Why Join Custom Cup Factory?
- Work directly with the President and gain exposure to all aspects of the business.
- Join a growing U.S. foodservice packaging manufacturer and distributor.
- Develop valuable business communication, organizational, and leadership skills.
- Work in a collaborative and fast-paced environment.
- Enjoy opportunities for long-term professional growth.
Equal Employment Opportunity
Custom Cup Factory, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Pay: $19.00 - $22.00 per hour
Work Location: In person
