Freedom Outfitters is looking for a part time customer service associate to join our team. The ideal candidate needs to possess a strong background in customer service. The primary objectives of the Customer Service position is to maintain customer satisfaction and serve customers by managing customer service levels throughout the store; assigning short- and long-term objectives; providing product and service information; resolving product and service problems; and completing sales transactions. Hours for this part-time position include days, evenings & weekends based on the coverage needs of the business.
Position Requirements
-
Time management
-
Work well in a team environment
-
Accuracy and attention to detail
-
Taking initiative
-
Hunting and fishing knowledge is preferred
-
Strong computer skills are desired
Principal Duties & Responsibilities
- Provide customers with an enjoyable shopping experience; including greeting customers, answering customer questions, exhibiting a cheerful attitude, and providing prompt attention to customer problems while finding resolutions.
-
Identify customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.
-
Increase sales by suggesting related and additional products and services
-
Reconcile cash drawer by balancing transactions; maintaining supply of cash and currency
-
Troubleshoot problems at the register quickly and efficiently with customer's satisfaction in mind
-
Assist Sales team in daily tasks when applicable.
-
Maintain knowledge of products by attending information meetings; referring questions to supervisor or floor sales associates.
- Maintain inventory by keeping shelves stocked, items priced, and vending machines supplied
-
Maintain store appearance by creating a clean, orderly, and safe shopping environment
-
Maintain customer records by updating account information
