RMA Technician is responsible for diagnosing, testing, repairing, and refurbishing returned products within (RMA) operations. This role supports troubleshooting, component replacement, and functional validation to ensure repaired products meet quality and performance standards.
Working closely with Engineering, Quality, and Customer Service teams, the RMA Systems Technician documents repair activity, identifies failure trends, and helps maintain efficient turnaround times. The ideal candidate brings strong hands-on technical experience, attention to detail, and the ability to work effectively in a fast-paced repair and service environment.
Responsibilities:
- Perform diagnostic testing, troubleshooting, repair, and rework of returned payment terminals, including hardware and software.
- Utilize electronic measuring instruments including oscilloscopes, programmable testers, multimeters, power supplies, and test fixtures to evaluate system performance.
- Execute functional, assembly, and engineering change tests in accordance with established SOPs and service procedures.
- Review service BOMs, schematics, and PCB layouts to support troubleshooting and parts replacement activities.
- Perform soldering and rework of surface mount components, CPU sockets, and BGA chipsets if required.
- Update repair, rework, and refurbishment details accurately within the RMA system, documenting materials used and technical actions performed.
- Communicate repair status and technical findings to Supervisors, Engineers, Product Managers, and Customer Service teams as needed.
- Identify recurring failure trends and escalate concerns regarding products to leadership.
- Perform additional duties as assigned.
Qualifications:
- Associate’s degree in Electronics, Engineering Technology, Project Management or a related technical field, or equivalent hands-on experience preferred.
- Completion of vocational/technical education preferred.
- Minimum of three (3) years of experience in hardware and software troubleshooting within a technical support, repair, or manufacturing environment.
- Experience working in a customer-facing or collaborative team environment.
- Strong analytical and problem-solving skills with attention to technical detail.
- Ability to manage multiple priorities and adapt to changing workloads and deadlines.
- Self-motivated, detail-oriented team player with strong organizational and time-management skills.
- Clear and professional verbal and written communication skills.
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Proficiency in Jira
职位类型：全职
薪资： $26.00至$28.00（每小时 ）
福利:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: 现场办公
