Patient Scheduling and Registration
- Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possible
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Accurately schedules patients ensuring that schedule reflects appropriate clinician and effective use of clinical hours
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Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed
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Pre-registers all patients asking and recording answers to all pre-registration questions
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Removes the day’s cancellations from the computer
Check In
- Greets patients and visitors in a prompt, courteous, and helpful manner
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Enters all demographic and financial information into the system accurately
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Performs financial transactions at the time of the visit including collecting all co-payments
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Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms
Check Out
- Performs financial transactions at the time of the visit
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Accurately closes the day and balances cash bag
Phones
- Answers telephones, handling calls as needed and taking messages when appropriate.
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Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages
Patient Program Coordination
- Evaluate financial status of all patients
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Determine patient eligibility for appropriate programs
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Assist patients with enrollment applications
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Follow up on all pending applications to ensure enrollment process is completed
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Educate the patient regarding financial responsibility and SCHC policies regarding payment
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Assist in training as needed
Health Information Services Duties (Satellite Visit Coordinator)
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Maintenance of patient records in the EMR
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Accurately pulls and delivers patient paper charts requested by clinical teams, Administration, and other authorized in-house personnel
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Accurately performs data entry and retrieval on computers as needed, including making appropriate changes in chart activity status and performing chart tracking functions
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Answers telephone calls for patient chart requests, reports, and additional information needed by authorized personnel
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Provides assistance to patients and patient representatives with completion of medical records release forms
Other Duties
- Expected to consult frequently with the Lead Visit Coordinator and clinical teams to inform the clinician of the information given or actions taken
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Communicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties
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Effectively maintains and protects the confidentiality of all medical records and patient information
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Attend seminars and trainings to maintain current knowledge or financial programs
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Maintain accuracy of patient demographics and financial information in current system
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Prepares for next day’s clinic
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Alerts Visit Coordinator Team Leader or designated person to needed supplies/equipment
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Reports any safety hazards
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Keep work and lobby areas tidy
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Perform other duties as assigned
- Average proficiency using a computer to accomplish work
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High level of skill in maintaining calm, professional, courteous and helpful demeanor in times of stress
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Skill in making appropriate decisions to benefit patients and meet SCHC objectives
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Ability to prioritize work and complete it on a timely basis with minimal supervision
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Strong customer service approach to problem solving situations
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Ability to read, write, understand and spell English and medical terminology correctly
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Strong math skills
- High school diploma required or equivalent
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Ability to read, write, understand and spell English and medical terminology correctly
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Excellent people skills and customer service orientation
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Basic Computer or keyboarding skills
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Typing 35 WPM or above
- Experience working with common health care programs
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Experience working with patient registration procedures
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Basic knowledge of medical or dental terminology
SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employee and their families receive the optimal in health care coverage, along with options to meet their needs.
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Competitive wages
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Medical insurance
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Dental insurance
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Vision insurance
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403(b) retirement plan with matching employer contribution
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Long-term disability coverage
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Life insurance
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Accidental death and dismemberment insurance
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Supplemental Insurances
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Flexible spending account
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Paid vacation
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Paid sick
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Paid holidays
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Paid CME time and CME allowance
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Employee assistance program
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Jury duty pay
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Bereavement pay
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Prescription discount program
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529 college savings plan
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Educational reimbursement program
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Gym membership discounts
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Free telemedicine service for benefit eligible employees
Shasta Community Health Center is an Equal Opportunity Employer
