SSI Diagnostica Group is a global leader in infectious disease diagnostics, helping healthcare professionals prevent, monitor, and diagnose diseases through innovative diagnostic products and solutions. Our organization brings together five respected portfolios—SSI Diagnostica, TECHLAB, Beijing Genesee Biotech (BGB), CTK Biotech, and Gulf Coast Scientific—combining more than 200 years of scientific expertise to improve patient outcomes worldwide.
With a specialized focus on Gastrointestinal, Respiratory, and Bloodborne infectious diseases, we are committed to delivering high-quality diagnostic solutions that make a meaningful difference in healthcare. At TECHLAB, founded by pioneering scientists from the Virginia Tech Anaerobe Laboratory, innovation and scientific excellence have been at the heart of our success since 1989.
We are seeking an experienced and collaborative Customer Service Manager & ERP Global Process Owner to lead customer service operations while serving as the global process owner within Microsoft Dynamics 365 (D365).
In this role, you will oversee a Virginia-based customer service team while driving global process standardization, ERP optimization, system enhancements, and continuous improvement initiatives across the organization. You will play a critical role in delivering exceptional customer experiences while supporting strategic business objectives and cross-functional collaboration worldwide.
This is an exciting opportunity for a solution driven leader who enjoys balancing people leadership, operational excellence, and process improvement.
Lead and develop a high-performing customer service team, fostering a culture of accountability, collaboration, and continuous improvement.
Drive ERP optimization initiatives, including system enhancements, process improvements, and the integration of new business entities into the D365 environment.
Manage supervisory responsibilities, including performance evaluations, coaching, employee development, timecard review, and PTO approvals.
Support customer service operations across multiple global business units, helping drive consistency, efficiency, and exceptional service delivery worldwide.
This is a remote position. The typical schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; however, flexibility is required to support global business operations, customers, and project initiatives. Occasional travel may be required for training, business integration activities, and operational support.
Strong communication and interpersonal skills with a professional, collaborative approach.
Must reside in the United States.
We are an equal opportunity employer and value diversity. We do not discriminate based on sex, race, color, religion, national origin, gender identity or expression, sexual orientation, age, disability, pregnancy, status as a veteran or any other class protected by law.
TechLab, Inc. participates in the federal E‑Verify program to confirm the employment eligibility of all newly hired employees. Learn more about your rights and responsibilities under E‑Verify at www.e‑verify.gov.
