Position Summary
Whiteford Kenworth is seeking an experienced, detail-oriented Accounts Receivable Specialist to join our accounting team. This position plays a vital role in managing customer accounts, maintaining positive customer relationships, supporting cash flow objectives, and ensuring the timely collection of outstanding receivables. The ideal candidate will have strong commercial collections experience, excellent communication skills, and the ability to work collaboratively across multiple dealership departments.
Responsibilities
- Manage and monitor a portfolio of customer accounts, reviewing aging reports and identifying collection priorities.
- Contact customers regarding past-due balances and partner with them to resolve payment issues promptly and professionally.
- Perform commercial collection activities while maintaining strong customer relationships and excellent customer service.
- Accurately apply customer payments and post transactions in a timely manner.
- Investigate and resolve invoice disputes, payment discrepancies, short pays, deductions, and chargebacks.
- Reconcile customer accounts and research aging variances.
- Generate and distribute customer statements, account summaries, and collection correspondence.
- Work closely with parts, service, truck sales, leasing, body shop, and management teams to resolve billing and payment issues.
- Review customer credit exposure and communicate concerns to leadership when appropriate.
- Prepare accounts receivable reports and aging analysis for management review.
- Assist with month-end and year-end accounting activities, including reconciliations and audit support.
- Maintain detailed documentation of customer communications, payment arrangements, and collection efforts.
- Follow company accounting policies, internal controls, and established collection procedures.
- Other duties or tasks as assigned.
Qualifications
Required
- Minimum of 3-5 years of accounts receivable and commercial collections experience in a business-to-business environment.
- Strong understanding of account reconciliation, payment application, and collections processes.
- Proficiency in Microsoft Excel, including sorting, filtering, and basic formulas.
- Experience using accounting, dealership management, or ERP systems.
- Excellent verbal and written communication skills.
- Strong organizational skills with a high level of accuracy and attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Self-motivated with the ability to work independently while contributing as part of a team.
Preferred
- Previous experience in a dealership, transportation, trucking, equipment, manufacturing, or industrial service environment.
- Associate degree or coursework in accounting, finance, business administration, or a related field.
- Experience managing large customer portfolios and analyzing aging reports.
- Working knowledge of credit and collection best practices.
Physical Requirements
- Prolonged periods of sitting and computer work.
- Ability to communicate effectively by phone, email, video conference, and in person.
Benefits
- Competitive pay based on experience
- Career growth opportunities
- Comprehensive medical, dental, and vision insurance
- Company-paid Group Life and AD&D insurance
- Aflac Short-Term Disability coverage and voluntary benefit options
- 401(k) with company match
- Annual paid time off (PTO)
- Family-friendly, team-orientated work environment
About Us
Since 1929, Whiteford Kenworth has proudly supported customers across the transportation industry with trusted solutions and dependable service. Built on a legacy of reliability and customer-focused values, we are committed to delivering an exceptional experience at every touchpoint. From truck sales and leasing to maintenance, repair, parts, and body shop services, our experienced team is dedicated to providing comprehensive, high-quality support. We take pride in helping keep our customers on the road with confidence through every stage of their operation.
We provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Benefits:
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
