Why Join Carolina Urgent Care?
Carolina Urgent Care is a physician owned and operated urgent care practice serving the Chapel Hill and Durham communities. We are looking for an experienced, dependable, and motivated Office Manager to oversee the day-to-day operations of our two locations.
This is a key leadership position that works closely with ownership, providers, medical assistants, and administrative staff. We are looking for someone who takes ownership, communicates well, and can effectively manage people, processes, and day-to-day challenges.
What We Offer
- Leadership role with a physician owned healthcare practice
- Opportunity to work directly with ownership
- Supportive and collaborative work environment
- Competitive compensation based on experience
- Health, Dental & Vision Insurance
- Paid Time Off
- 401k
- Opportunities for professional growth
Position Summary
The Office Manager is responsible for overseeing the administrative and operational functions of Carolina Urgent Care's Chapel Hill and Durham locations. This includes staff management, scheduling, clinic workflows, patient service, inventory, vendor coordination, and other day-to-day operational needs.
The ideal candidate is organized, proactive, professional, and comfortable managing multiple priorities in a fast-paced healthcare environment.
Essential Duties and Responsibilities:
Staff & Operations
- Oversee day-to-day operations at both locations
- Manage, schedule, train, and support front-office and clinical support staff
- Assist with recruiting, onboarding, and employee performance management
- Monitor clinic workflows and identify opportunities to improve efficiency
- Ensure staff follow company policies and established procedures
- Address operational and staffing issues and communicate significant concerns to ownership
- Help maintain a positive, professional, and accountable workplace
Administrative Responsibilities
- Assist with billing-related issues and coordinate with outside vendors
- Assist with payroll, invoices, reports, and other administrative tasks
- Monitor and order medical and office supplies
- Coordinate with vendors, contractors, and service providers
- Assist with audits, compliance requirements, and maintaining appropriate records
- Support compliance with HIPAA, OSHA, and other applicable requirements
Patient Experience
- Help ensure patients receive friendly, professional, and efficient service
- Address patient concerns and assist with escalated situations when needed
- Identify opportunities to improve the overall patient experience
Experience & QualificationsPreferred Qualifications
- Previous experience in healthcare, a medical office, urgent care, or a similar environment
- 1-2 years of office management, supervisory, or leadership experience
- Previous urgent care or high-volume outpatient experience is a plus
- Experience managing multiple locations is a plus
- Familiarity with medical billing, insurance, EMR systems, and scheduling is preferred
Skills
- Strong leadership and communication skills
- Excellent organization and time-management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and decision-making skills
- Ability to work independently and take initiative
- Professional and patient-focused demeanor
- Comfortable using computers, email, Microsoft Office, and other office software
What We're Looking For
The ideal candidate is someone who:
- Takes ownership and follows through
- Can effectively manage and motivate a team
- Is organized, dependable, and detail-oriented
- Communicates clearly and professionally
- Is comfortable addressing problems and difficult situations
- Can identify issues and help find solutions
- Remains calm and professional in a busy environment
- Is willing to be hands-on when needed
Education
High school diploma or equivalent required. A degree in healthcare administration, business administration, or a related field is preferred but not required.
Competitive salary based on experience and qualifications.
Carolina Urgent Care is an equal opportunity employer.
Pay: $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
