Position Summary: Responsible for advanced functions within Gowan’s Customer Service department. This role requires advanced problem-solving abilities, strong communication skills, and meticulous attention to detail. The specialist will serve as a key resource for Gowan's product managers, sales professionals, and internal Supply Chain and Finance functions, while providing backup to other Customer Service Representatives as needed.
Job Status:
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Full-Time
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Salaried
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Exempt
Role Responsibilities:
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Enter all budget prices, discounts, and rebates for GUSA and GAC.
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Maintain and update actual prices, discounts, and rebates for GUSA and GAC.
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Input and manage budget and actual transfer prices for inter-company transactions.
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Set up special programs in E1 for sales processing and communicate updates to the customer service group.
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Collaborate with Product Managers to improve processes and retrieveaccurateinformation.
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Work closely with the customer service team to manage day-to-day changes in pricing, programs, and corrections.
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Create adjusting entries as needed, in collaboration with the finance department.
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Code TAP invoices for storage and handling for accounting purposes.
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Distribute andmaintainprice update sheets for Product Managers.
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Produce andmaintaindistributor price sheets.
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Assistaccounting in closing and opening monthly periods,accruingrebates, and other procedures.
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Troubleshoot and resolve order problems.
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Provide backup order entry as needed.
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Offer support to other departmental needs asrequired.
Required Knowledge, Skills, and Abilities:
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Proficient in Gowan’s E1 computer system and other business software.
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Strong oral and written communication skills.
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Demonstrated ability to manage simultaneous urgent tasks.
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Willingness to work collaboratively with a wide range of people.
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Highly organized, self-directed, and motivated.
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Ability to multitask and perform well during peak periods.
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Positiveattitude toward learning and improving processes.
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Ability toassistand lead the department with guidance from the manager.
Required Professional Qualifications and Abilities:
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Bachelor’s degree in Business Administration or Supply Chain Managementpreferred but not mandatory.
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Proficiencyin a second language is an advantage.
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Ability to perform some analyticallogisticsduties.
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Successful candidates willbe requiredto show proof that they can legally work in the United States.
Job Expectations / Working Conditions:
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Able to work regular office hours.
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Ability to multi-task and stay organized in a fast-paced office environment.
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Capable of working for extended periods at a computer workstation.
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Travel is infrequentbutmay berequired.
Physical Demands:
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Able to work for prolonged periods in front of a computer.
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Ability to multitask efficiently in a fast-paced office environment.
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Minimal travelrequired, butmay be needed for occasional work-related purposes.
