DEVELOPMENT OPERATIONS MANAGER

Museum of Discovery and Science -
Fort Lauderdale, FL

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Job Details

Full-time
$65,000 a year

Qualifications

Computer operation
Computer literacy
Spreadsheets
Driver's License
Bachelor's degree
Desktop applications
Productivity software
Donor and alumni database management
Excel data analysis

Full Job Description

JOB DESCRIPTION

DIRECT ACCOUNTABILITY: Deputy Director

SUMMARY:

The Development Operations Manager (DVO) will work to provide high-level development

operations support to ensure the accuracy, integrity, and effectiveness of the Museum’s
fundraising infrastructure. Will be hands-on in the day-to-day operations of development

systems, including gift processing, donor data management, reporting, prospecting, partnership

fulfillment and development communications. The DVO will routinely monitor and maintain

constituent and gift data to ensure compliance with organizational policies and IRS regulations.

The DVO will develop and follow established procedures, systems, and data standards that

support well-managed fundraising operations with an emphasis on accuracy, confidentiality,

collaboration with internal departments, and timely support of fundraising initiatives in

coordination with the Museum’s goals and objectives. The DVO will work closely with the
Finance Department on reconciliation and management.

QUALIFICATIONS:

Bachelor’s degree required, concentration in nonprofit management, business administration,
information systems, or related field preferred. Minimum five years’ experience in
development operations, advancement services, or nonprofit data management. Advanced

working knowledge of Blackbaud products required. Strong computer and systems knowledge,

including literacy in Microsoft Office Suite with advanced Excel skills. Experience with donor

reporting, list management, event registration systems, and email communications platforms

required. Must be detail-oriented, organized, and able to manage multiple priorities with

accuracy. Ability to work independently or collaboratively in a team environment and maintain

strict confidentiality.

RESPONSIBILITIES:

1. Ensure accurate, timely, and compliant processing of gifts, pledges, sponsorships, and
event revenue in accordance with IRS regulations and Museum policies.

2. Maintain complete, auditable gift records to support reconciliation, internal review, and
external audits.

3. Collaborate with the Finance Department to reconcile development records with
accounting systems and resolve discrepancies.

4. Define and manage policies, procedures, and systems governing the entry, organization,
security, and maintenance of donor and constituent data.

5. Conduct routine database audits to identify and correct errors, duplication, and
inconsistencies.

6. Serve as a co-administrator for Blackbaud and other development-related software
systems.

7. Prepare and distribute fundraising, prospect and donor reports for development staff
and leadership.

8. Create and manage targeted mailing lists for solicitations, events, acknowledgments,
and stewardship communications.

9. Manage event registration processes, including system setup, sponsorship tracking, fee
management, and reporting.

10. Oversee registration and data management for all signature development events.
11. Assist with planning, preparation, and on-site support for development events as

required.

12. Manage development email communications, including list creation, deployment, and
performance tracking.

13. Maintain and update the related website forms to support development and
organizational objectives.

14. Support onboarding and training of staff related to systems, data standards, and
procedures.

15. Maintain ongoing professional development to remain current with best practices in
fundraising operations and technology.

16. Provide operational support to other team members as needed.
17. Perform other related duties as assigned and qualified.

COMPETENCIES:

1. Written and Verbal Communication Skills
2. Time Management
3. Collaboration Skills
4. Attention to Detail
5. Data Integrity & Confidentiality
6. Technical Capacity
7. Organizational Skills
8. Problem Solving
9. Personal Effectiveness/Credibility

SUPERVISORY RESPONSIBILITY:

This

WORK ENVIRONMENT:

This job is operated in a professional museum office environment. Work includes extensive use

of computers, donor database systems, and standard office equipment. Will work closely with

Development, Finance, and external vendors and may support on-site fundraising events as

needed.

PHYSICAL DEMANDS:

This job operates in a fast-paced museum environment. Must be able to remain stationary at a

computer for extended periods and routinely use hands and fingers to operate a computer

keyboard and mouse. Must be able to communicate effectively with staff and vendors.

Occasional lifting and carrying materials up to 25 pounds may be required. Must be able to

work occasional evenings and weekends in support of fundraising events.

This is a full-time, exempt

standard business hours. Occasional evenings, weekends, and holidays will be required to

support Development events and organizational needs.

TRAVEL:

No overnight travel is required. Occasional local travel may be necessary for meetings or

events.

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s degree required and minimum three (3) to five (5) years’ experience in development
operations, advancement services, or nonprofit data management.

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

Ability to maintain confidentiality and comply with Museum policies and procedures.

Must have valid driver license.

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