A Little About Us:
Links Unlimited®, Inc. is one of Cincinnati’s largest private companies and a leader in the corporate incentives industry. We offer a full range of services to our corporate customers with a focus on product procurement, decoration management, product warehousing, and order fulfillment.
We’re seeking a Warehouse Operations Supervisor – Value Added Services (VAS) to support our growing team. The Warehouse Operations Supervisor – Value Added Services (VAS) is responsible for leading and developing warehouse operations focused on value-added services, inventory recovery, returns processing, rework, and customer-specific operational solutions. This role drives operational execution through proactive leadership, labor optimization, process control, and continuous improvement within a fast-paced warehouse and 3PL environment.
The ideal candidate is a strong operational leader who can create structure, accountability, and scalable processes while developing teams that consistently perform at a high level.
We believe that our employees are essential to our ongoing success, and we are pursuing an individual who is passionate about one’s work and a determined team player. Our workforce is energetic, talented, and poised for growth in this exciting market.
What You’ll Be Doing:
Leadership Expectations
The VAS Supervisor is expected to lead through visibility, accountability, operational control, and team development — not reactive firefighting.
This role requires:
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Proactive floor leadership
- Labor balancing and workflow coordination
- Coaching and developing team members
- Calm, data-driven decision making
- Operational problem solving
- Consistent accountability
- Real-time communication and escalation
- Continuous improvement mindset
Success in this role is measured by the ability to create:
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Predictable execution
- Efficient workflow
- Labor efficiency
- Operational stability
- Scalable processes
The ideal supervisor helps build teams and systems that perform consistently without disorder to standardize results.
Key Responsibilities
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Lead daily warehouse value-added operations including: Picking and packing; Kitting, relabeling, and rework; Product inspections and quality checks; RMA and returns processing; Inventory disposition and quarantine recovery
- Manage labor, workflow priorities, and production schedules.
- Coach and develop warehouse associates while enforcing accountability and performance standards.
- Monitor productivity, labor efficiency, quality, and operational KPIs.
- Research and resolve inventory issues, returns exceptions, and operational problems.
- Communicate with customers and internal departments regarding priorities, issues, and project status.
- Identify process improvements to improve efficiency, quality, and scalability.
- Support inventory accuracy, operational reporting, and cost control initiatives.
Performance Metrics
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Labor productivity and efficiency
- Order and inventory accuracy
- On-time completion
- Quality and rework performance
- Operational stability
- Customer satisfaction
- Team accountability and development
- Safety and compliance
Required Skills:
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Strong leadership, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
Education and Experience:
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3+ years of warehouse, fulfillment, manufacturing, or 3PL supervisory experience preferred.
- Experience with value-added services, returns, or rework operations preferred.
- Experience with WMS/ERP systems and operational reporting preferred.
- Forklift experience or certification preferred.
Physical Requirements:
Work Environment
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Warehouse and distribution center environment
- Fast-paced operational setting with changing priorities
- Frequent standing, walking, lifting, and floor supervision
Compensation & Benefits:
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Competitive pay
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Medical, Dental and Vision Insurance
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Paid Time Off
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Paid Holidays
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Employee discount program
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On-Site Gym
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Paid maternity/paternity leave
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Career advancement
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Profit Sharing Bonus
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401(k) with company match
