We are Techmer PM — the world’s foremost materials design firm, creating custom polymers that make up essential products. Through our long-standing partnerships with processors, original equipment manufacturers, and product designers, we’ve worked for decades to tackle manufacturing and business challenges through sustainable, future-minded solutions.
Senior IT Service Desk Engineer
Company: Techmer PM
Location: Clinton, Tennessee, United States
Salary Pay Range $100,000-125,000
Position Summary
Techmer PM is seeking a Senior IT Service Desk Engineer to provide exceptional technical support while helping drive continuous improvement across our end-user technology environment.
This role combines hands-on technical support with ownership of service desk processes, employee onboarding, business applications, endpoint management, automation, reporting, and security-related initiatives. The successful candidate will serve as a primary escalation point for many technology issues, providing Tier 1 and Tier 2 support while coordinating with ERP and infrastructure support teams when additional expertise is required.
The ideal candidate is a customer-focused technology professional who enjoys solving problems, improving processes, supporting employee success, leveraging automation, and building strong relationships throughout the organization.
Technology Environment
- Microsoft 365
- Microsoft Intune
- Microsoft Entra ID
- Dynamics 365
- Windows Endpoints
- Remedy Service Management
- PowerShell and Automation Tools
- LAN/WAN Networking Technologies
Key Responsibilities
- Provide Tier 1 and Tier 2 support for end-user computing technologies, business applications, and collaboration platforms.
- Serve as a primary escalation point for complex technical issues and coordinate with ERP and infrastructure support teams when necessary.
- Respond to support requests via phone, email, ticketing systems, and in-person interactions.
- Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices.
- Troubleshoot and resolve issues related to Microsoft 365, Dynamics 365, endpoint devices, and other business-critical applications.
- Develop and maintain automation solutions using scripting tools to improve efficiency and reduce manual effort.
- Support endpoint management activities, including provisioning, deployment, configuration, and lifecycle management.
- Coordinate technology onboarding activities for new employees, including device provisioning, account setup, application access, and end-user orientation.
- Partner with Human Resources and business leaders to ensure new employees have the technology tools and access required for a successful start.
- Assist with network troubleshooting involving LAN, WAN, wireless connectivity, and associated technologies.
- Create and maintain technical documentation, knowledge base articles, and self-service resources.
- Create and deliver user training sessions, technical documentation, and knowledge base content to improve technology adoption and user self-sufficiency.
- Provide ongoing coaching and guidance to end users on Microsoft 365, business applications, and workplace technologies.
- Generate and analyze service desk metrics to identify trends and drive continuous improvement.
- Maintain hardware and software inventory records and reporting.
- Administer and improve service desk workflows, reporting, and ticketing system configurations.
- Support information technology security, compliance, and auditing initiatives.
- Collaborate with external partners and service providers to ensure reliable infrastructure and security services.
- Follow up with users to ensure timely resolution and a positive service experience.
Required Qualifications
- Minimum of 5 years of experience in an IT support, service desk, or technical support role.
- Experience administering or supporting Microsoft 365 environments.
- Experience supporting or configuring service desk/ticketing platforms.
- Experience with endpoint management tools such as Microsoft Intune.
- Proficiency with automation and scripting.
- Working knowledge of Windows operating systems, computer hardware, and networking fundamentals.
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication skills.
- Demonstrated ability to prioritize work and manage multiple tasks in a fast-paced environment.
- Commitment to delivering excellent customer service.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience supporting enterprise business applications.
- Experience supporting employee onboarding, technology provisioning, and end-user training programs.
- Experience creating technical documentation and knowledge management resources.
- Experience working in a manufacturing or industrial environment.
Why Join Techmer PM?
At Techmer PM, technology plays a critical role in supporting innovation, operational excellence, and employee productivity. This position offers the opportunity to work with modern technologies while making a meaningful impact across the organization.
You'll be part of a collaborative team that values continuous improvement, professional growth, and strong partnerships throughout the business.
Core Values
The ideal candidate will align with Techmer PM's core values:
Teamwork-Based Safety
We believe a safe work environment is created through shared responsibility, communication, and teamwork.
Inclusive Culture
We foster an environment where every individual feels valued, respected, and empowered to contribute.
Honesty and Integrity
We conduct business with the highest standards of professionalism, ethics, and accountability.
Relationships Matter
We believe strong relationships are the foundation of long-term success.
Curiosity and Ambition
We encourage continuous learning, innovation, and a drive for excellence.
Quality in Everything We Do
We are committed to delivering quality in our products, services, and interactions.
Environmental and Industry Stewardship
We are dedicated to responsible environmental practices and positive contributions to our industry.
Equal Opportunity Employer
Techmer PM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
