We are looking for an energetic, analytical, and detail-driven consultant to join the Administration & SLA Management team. Under the guidance of the Lead Officer, you will play a key role in supporting the operational implementation and continuous strengthening of IDB Invest’s SLA framework, with a particular focus on SLA performance management, metrics design, service delivery coordination, process improvement initiatives, and supporting the continuous enhancement of corporate services execution.
The consultant will contribute to the strengthening of IDB Invest’s Administration and SLA Management function, supporting activities related to SLA performance management, metrics and KPI monitoring, process improvement, and the operational execution of corporate support services under the SLA framework. Depending on business needs and the selected profile, the consultant may focus more heavily on either performance management and continuous improvement activities, or on the coordination and execution of corporate services workstreams.
You will work in the Controllership Division (CTR), part of the Finance and Administration Department. CTR oversees accounting and financial reporting, financial planning and budget, valuations, and administration and SLA management. It develops and implements high-quality controllership standards and sound policies that ensure IDB Invest’s financial integrity, discipline, and long-term sustainability. CTR is also responsible for strengthening the governance, responsiveness, and accountability of the SLA framework and fostering coordination & synergies between IDB Invest and the IDB.
